Customer Support Representative
3 weeks ago
Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.
Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.
Job Description:
Would you like to work in a non-traditional call center? Have you ever been intrigued by the background screening industry? If so, this is the job for you
At Vertical Screen, Inc., we perform background checks so our clients’ job applicants can get hired and students can get accepted to their chosen school. As an Applicant Services Representative, you will be an important part of this process
Applicant Services Representatives interact with both our research teams and our clients’ applicants in order to facilitate the background checking process. This fast paced call center position provides a unique work experience, combining inbound calls and outbound contact via phone and email in addition to research and detailed analysis.
This is an on-site position located in Warminster, PA that pays $16hr.
Responsibilities:
Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
Compose professional emails in a quick and efficient manner
Review and evaluate documentation and information needed for the background screening process
Communicate with applicants via email and phone regarding their background checks and complete further required research
Maintain and document detailed notes in system regarding correspondence with applicants
Required Skills:
Strong attention to detail
Must be able to work in a fast paced, inbound/outbound call center environment
Must be able to achieve and maintain high volume production
Ability to multitask
Ability to efficiently operate and navigate a computer and internal software
Excellent verbal and written communication skills
Must be proficient in Microsoft Office
Education:
The candidate we are seeking will have at minimum a high school diploma or equivalent.
Benefits:
Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program/ Internal employee development
Overtime options available
Casual dress code
Flexible work schedules
On-site Employee Gardens - plants & flowers provided
RushBus scheduled service from Septa Bus Route 22 and Regional Rail
Employee referral bonus program
Discounts through partnerships & neighborhood business programs
Additional Information:
All candidates are subject to a drug test and a background screening.
EOE M/F/Disabled/Veteran
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