Customer Service Agent

3 weeks ago

Warminster, United States Vertical Screen Full time
About Us

About Us

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint - we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description

Job Description

Are you interested in an exciting, fast-paced job with great potential for growth? Have you ever considered working in a background screening industry? If so, this is the job for you

At Vertical Screen, Inc., we perform background checks so our clients' job applicants can get hired. As an Occupational Health Services Representative, you will be an important part of this process

We are looking for service-oriented representatives to provide assistance to callers via phone support and research. We handle a variety of time-sensitive requests, so effective communication skills are essential to what we do. While a prior background in healthcare or knowledge of healthcare terminology is useful, it is not required.

This position helps make a difference in people's lives and provides a sense of satisfaction knowing you helped get people back to work. You will also be part of a great team that cares about the people they serve and takes pride in what they do

This is an on-site position in Warminster, PA, paying $15.00hr, with the hours of 2pm-10pm M-F.

Responsibilities

Responsibilities
  • Handle a high volume of inbound or outbound calls
  • Evaluate documentation and information needed
  • Processing and following up on invoices and faxes
  • Administrative duties such as filing, scanning, and mailing different types of documents
  • Maintain and document detailed notes in system regarding correspondence with applicants
Required Skills

Required Skills
  • Must be able to work in a fast paced, inbound/outbound call center environment
  • Ability to multitask
  • Strong attention to detail
  • Ability to efficiently operate and navigate a computer and internal software
  • Excellent verbal and written communication skills
  • Must be proficient in Microsoft Office
  • Fluency in Spanish a plus
Education

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
  • Medical, dental and vision coverage with spouse/family coverage options
  • 401K plan with generous company match
  • Flexible spending accounts
  • Voluntary insurance coverage plans (life, disability, etc.)
  • Paid lunch breaks
  • Paid time off
  • Paid holidays
  • Paid training program/ Internal employee development
  • Overtime options available
  • Casual dress code
  • Flexible work schedules
  • On-site Employee Gardens - plants & flowers provided
  • RushBus scheduled service from Septa Bus Route 22 and Regional Rail
  • Employee referral bonus program
  • Discounts through partnerships & neighborhood business programs


Additional Information

Additional Information

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran

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