Customer Support Virtual Assistant
4 weeks ago
Responsibilities
Responding promptly and professionally to customer inquiries through phone, email, and chat platforms.
Providing accurate information and guidance to customers regarding products, services, and policies.
Resolving customer complaints and issues to ensure customer satisfaction.
Escalating complex problems to the appropriate department for further investigation and resolution.
Collaborating with other team members to improve customer service and optimize operational efficiency.
Assisting with order processing, including order entry, tracking, and updating customer information.
Maintaining comprehensive and accurate customer records.
Requirements
Bachelor's degree in a related field or equivalent work experience.
Proven experience in a customer service or support role.
Strong verbal and written communication skills.
Excellent problem-solving and decision-making abilities.
Ability to multitask and prioritize effectively in a fast-paced environment.
Proficiency in using CRM systems and other customer support software.
Strong attention to detail and accuracy.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
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