Customer Success Manager

Found in: Resume Library US A2 - 2 weeks ago


Houston Texas, United States Sparta Commodities Full time
Hey, we're Sparta Commodities   

We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture Investors.   

We are seeking an enthusiastic and energetic Customer Success Manager to join our team, working Hybrid in Houston. You will work collaboratively with the sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients that includes leading hedge funds, retailers, oil majors, refiners, vessel owners, and trading companies.  

Duties: 

Drive the customer success outcomes of product adoption, customer satisfaction, and overall account health scores. 

Manage the full customer success lifecycle, including onboarding, support, adoption, advocacy, and retention. 

Collaborate with the wider team to define and improve the customer lifecycle process. 

Identify and collaborate with the sales team on cross-sell and upsell opportunities.   

Provide feedback to the business and product team that helps define our product roadmap. 

Manage the customer success platforms to a high standard.  

Assist in driving a company-wide culture of customer success. 

Requirements: 

Professional experience in a customer success or similar role. 

Possess a natural energy that drives you to deeply connect with your client base, identifying risks and growth opportunities, and working closely with the sales team to manage these. 

Ability to influence through persuasion, negotiation, and consensus building. 

An understanding of our client base and the challenges they face. 

A passion and drive for revenue and account growth. 

Deep understanding of value drivers in recurring revenue business models. 

Analytical and process-oriented mindset. 

A Demonstrable desire for continuous learning and improvement. 

Enthusiastic, curious, creative, inquisitive, and resilient mindset. 

Bonus points:  

Combined background of post-sale and sales experience. 

Oil or commodities trading knowledge or experience. 

What’s the culture like at Sparta?   

 At Sparta, our culture is not just a set of values written on a wall—it's a way of life. We embrace a dynamic environment where initiative is celebrated, challenges are met head-on, and innovation thrives.   

 We're building an environment where our employees thrive and excel in their work. Our aim is for every member of our team to take pride in their contributions. You'll collaborate with like-minded individuals who are passionate about our mission and deeply committed to crafting outstanding products and achieving success for our customers.   

 We operate remotely, understanding that a thriving, profitable company isn't just about being in the same location. We build our relationships through effective remote work methods and carefully planned in-person meet-ups.           

What we offer: 

Attractive company stock option plan.   

Yearly companywide meet-ups in sunny locations.   

Training and education budget.   

Private Medical Insurance.   

Access to the optimal gear suited for your position.   



Sparta Commodities is proud to be an equal opportunity employer and promotes diversity within its workforce. As an international business, we are determined that suitably qualified persons will never receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any other basis covered by appropriate law.  



  • Houston, United States ConvergePoint Full time

    Are you someone who is passionate about building long-term customer relationships? ConvergePoint is seeking a Customer Success Manager to facilitate the onboarding and rollout of our SaaS platform for new customers. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. The ideal candidate...


  • Houston, United States Donatestock Full time

    The Customer Success Manager plays a critical role on the account management, customer support, operations, and call support teams. The Customer Success Manager will be responsible for servicing and supporting nonprofit organizations, donors, financial advisors and financial institutions. This role is a contract position with a path to full time...


  • Texas City, United States Intuit Full time

    **Overview**: Mailchimp is a leading marketing platform for small businesses. We empower millions of customers worldwide to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools. Our Customer organization's Customer Success team focuses on engaging, growing, and retaining our...


  • Houston, United States AlphaStaff Full time

    We are looking for energetic, high driven individuals! We are seeking a Customer Success Manager to oversee customer relationships, drive adoption, and ensure customer satisfaction. The ideal candidate will be responsible for onboarding new clients, providing ongoing support, and identifying opportunities to upsell or cross-sell our products and services....


  • Houston, United States AlphaStaffing Full time

    Job DescriptionJob DescriptionWe are looking for energetic, high driven individuals! We are seeking a Customer Success Manager to oversee customer relationships, drive adoption, and ensure customer satisfaction. The ideal candidate will be responsible for onboarding new clients, providing ongoing support, and identifying opportunities to upsell or cross-sell...


  • Houston, United States Alpha Staffing Inc Full time

    Job Description Job Description We are looking for energetic, high driven individuals! We are seeking a Customer Success Manager to oversee customer relationships, drive adoption, and ensure customer satisfaction. The ideal candidate will be responsible for onboarding new clients, providing ongoing support, and identifying opportunities to upsell or...


  • Houston, United States Enverus Full time

    Description Customer Success Manager Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and...

  • Director, Customer Success

    Found in: Resume Library US A2 - 1 week ago


    Addison, Texas, United States ServiceNow Full time

    Job Description The Customer Success Director will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing Customer Success Squads (Success Architects, Platform Architects & Customer Success Managers) across industry segments through the Impact product portfolio. The Director will develop senior...


  • Houston, United States Insight Global Full time

    A Managed Service Provider is seeking a Customer Success Manager in Houston, Tx join the team. This person will be responsible for guiding new customers through the onboarding process ensuring they have a smooth experience, as well as understand customers business needs and how they are using the companies services. They will build long lasting relationships...

  • Customer Success Manager

    Found in: Appcast US C2 - 1 week ago


    Houston, United States Sparta Full time

    Hey, we're Sparta Commodities! We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture Investors.We are seeking a passionate and dynamic...

  • Customer Success Manager

    Found in: Appcast Linkedin GBL C2 - 1 week ago


    Houston, United States Sparta Full time

    Hey, we're Sparta Commodities! We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture Investors.We are seeking a passionate and dynamic...


  • Houston, United States Sparta Commodities Full time

    Job DescriptionJob DescriptionHey, we're Sparta Commodities!   We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture...

  • Director of Customer Success

    Found in: Resume Library US A2 - 1 week ago


    Dallas, Texas, United States Steer Health Full time

    We are seeking a dynamic and experienced Director of Customer Success to join our team. As a leader in the digital health space, we're looking for someone who can scale our SaaS operations while maintaining a laser focus on customer satisfaction. This role is perfect for a leader who thrives in a fast-paced environment and is passionate about driving...

  • Customer Success Manager

    Found in: Resume Library US A2 - 1 week ago


    Dallas, Texas, United States Steer Health Full time

    Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth. At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more. As a Customer Success Manager, you will be responsible...

  • Customer Success Manager

    Found in: Resume Library US A2 - 7 days ago


    Dallas, Texas, United States Sana Commerce Full time

    Job Description What you'll be doing:  Be in the lead of your own portfolio of c. 35 B2B customers in North America; Building and maintaining deeply rooted relationships with your customers; Creating personalized success plans and doing in-depth Business Reviews with your customers with the focus on creating value and/or saving costs;  Advising on...


  • Houston, United States Vontier Corporation Full time

    Do you enjoy working for a growing company who partners with Fortune 500 customers to ensure their success? What if you could join a team that's experiencing double digit growth by making a difference for our customers who rely on innovative fuel man Specialist, Customer, Operations, Product Management, Manufacturing, Business Services, Solutions


  • Houston, United States Kpler Full time

    +4 years customer success management experience preferably in Fintech, Energy, shipping, or working for a data provider Experience working with large enterprise/strategic customers (100+ users and owned book value >$5M ARR) Outgoing, personable and a client-focused person Has the ability to articulate technical concepts with both technical and non-technical...

  • Customer Service | Customer Success Associate

    Found in: beBee S US - 57 minutes ago


    Houston, United States Docjuris Full time

    DocJuris is looking for an experienced Customer Service Associate! DocJuris is an AI platform that delivers joy to legal, procurement, and sales teams by cutting contract cycle times and increasing consistency. We provide all our team members with a flexible remote-first work environment while being part of a diverse and empathetic team. If you're...


  • Houston, United States DocJuris Full time

    Job DescriptionJob DescriptionDocJuris is looking for an experienced Customer Service Associate! DocJuris is an AI platform that delivers joy to legal, procurement, and sales teams by cutting contract cycle times and increasing consistency.We provide all our team members with a flexible remote-first work environment while being part of a diverse and...


  • Houston, United States DocJuris Full time

    Job DescriptionJob DescriptionDocJuris is looking for an experienced Customer Service Associate! DocJuris is an AI platform that delivers joy to legal, procurement, and sales teams by cutting contract cycle times and increasing consistency.We provide all our team members with a flexible remote-first work environment while being part of a diverse and...