Customer Success Manager

3 weeks ago


Dallas Texas, United States Sana Commerce Full time
Job Description

What you'll be doing: 

Be in the lead of your own portfolio of c. 35 B2B customers in North America;

Building and maintaining deeply rooted relationships with your customers;

Creating personalized success plans and doing in-depth Business Reviews with your customers with the focus on creating value and/or saving costs; 

Advising on their e-commerce strategy and how the Sana Products and Add-ons can help them achieve these objectives; 

Optimizing the commercial outcomes of your accounts, and preventing churn by taking actions on identified risks;

Be an internal advocate for your customers, as well as help our product grow by sharing feedback with our product teams. 



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