Customer Success Manager

3 weeks ago

Houston, United States Sparta Full time

Hey, we're Sparta Commodities


We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture Investors.


We are seeking a passionate and dynamic Customer Success Manager to join our team, with a hybrid work arrangement based in Houston. You will work collaboratively with the sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients that includes leading hedge funds, retailers, oil majors, refiners, vessel owners, and trading companies.


Duties:

  • Drive the customer success outcomes of product adoption, customer satisfaction, and overall account health scores.
  • Manage the full customer success lifecycle, including onboarding, support, adoption, advocacy, and retention.
  • Collaborate with the wider team to define and improve the customer lifecycle process.
  • Identify and collaborate with the sales team on cross-sell and upsell opportunities.
  • Provide feedback to the business and product team that helps define our product roadmap.
  • Manage the customer success platforms to a high standard.
  • Assist in driving a company-wide culture of customer success.


Requirements:

  • Professional experience in a customer success or similar role.
  • Possess a natural energy that drives you to deeply connect with your client base, identifying risks and growth opportunities, and working closely with the sales team to manage these.
  • Ability to influence through persuasion, negotiation, and consensus building.
  • An understanding of our client base and the challenges they face.
  • A passion and drive for revenue and account growth.
  • Deep understanding of value drivers in recurring revenue business models.
  • Analytical and process-oriented mindset.
  • A Demonstrable desire for continuous learning and improvement.
  • Enthusiastic, curious, creative, inquisitive, and resilient mindset.


Bonus points:

  • Combined background of post-sale and sales experience.
  • Oil or commodities trading knowledge or experience.


What’s the culture like at Sparta?

At Sparta, our culture is not just a set of values written on a wall—it's a way of life. We embrace a dynamic environment where initiative is celebrated, challenges are met head-on, and innovation thrives.


We're building an environment where our employees thrive and excel in their work. Our aim is for every member of our team to take pride in their contributions. You'll collaborate with like-minded individuals who are passionate about our mission and deeply committed to crafting outstanding products and achieving success for our customers.

We operate remotely, understanding that a thriving, profitable company isn't just about being in the same location. We build our relationships through effective remote work methods and carefully planned in-person meet-ups.


What we offer:

  • Attractive company stock option plan.
  • Yearly companywide meet-ups in sunny locations.
  • Training and education budget.
  • Private Medical Insurance.
  • Access to the optimal gear suited for your position.


Sparta Commodities is proud to be an equal-opportunity employer and promotes diversity within its workforce. As an international business, we are determined that suitably qualified persons will never receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any other basis covered by appropriate law.

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