Director, Customer Success
3 weeks ago
The Customer Success Director will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing Customer Success Squads (Success Architects, Platform Architects & Customer Success Managers) across industry segments through the Impact product portfolio. The Director will develop senior executive relationships across the portfolio of accounts as well as with ServiceNow sales and partner leadership. The overriding objective for the Customer Success Squads will be to drive Customer Outcomes at these US Public Sector managed accounts leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the account.
Lead/contribute to strategic business planning for the Federal Healthcare and Finance alignment with the company’s overall strategic direction
Manage/oversee the operational aspects of the CS portfolio delivering high customer satisfaction metrics, Quality Assurance, and profitability for the portfolio of accounts
Manage and grow a team of Customer Success specialists, responsible for inspiring, growing, guiding, and mentoring your team (20 current team members and growing)
Develop strong executive relationships with senior level customer leaders, sales leaders, and ecosystem partners
Support customer success pre-sales activities in collaboration with our commercial teams
Drive a high rate of CS renewals and upsells within the portfolio of accounts
Contribute thought leadership to customer success methodology and innovation with emphasis on industry specific needs
-
Director of Customer Success
3 weeks ago
Dallas, Texas, United States Steer Health Full timeWe are seeking a dynamic and experienced Director of Customer Success to join our team. As a leader in the digital health space, we're looking for someone who can scale our SaaS operations while maintaining a laser focus on customer satisfaction. This role is perfect for a leader who thrives in a fast-paced environment and is passionate about driving...
-
Customer Success Manager
3 weeks ago
Dallas, Texas, United States Steer Health Full timeSteer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth. At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more. As a Customer Success Manager, you will be responsible...
-
Austin, Texas, United States Procore Technologies Full timeJob Description This is a hybrid position with the expectation to go into our Austin office 1x per week. We’re looking for a Manager of Customer Success to help lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to Procore’s customers. Procore’s Customer Success team is instrumental to long-term...
-
Customer Success Manager
3 weeks ago
Houston, Texas, United States Sparta Commodities Full timeHey, we're Sparta Commodities! We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture Investors. We are seeking a...
-
Customer Success Manager
3 weeks ago
Dallas, Texas, United States Sana Commerce Full timeJob Description What you'll be doing: Be in the lead of your own portfolio of c. 35 B2B customers in North America; Building and maintaining deeply rooted relationships with your customers; Creating personalized success plans and doing in-depth Business Reviews with your customers with the focus on creating value and/or saving costs; Advising on...
-
Director of Customer
3 weeks ago
Austin, Texas, United States Shift Robotics Full timeShift Robotics is on a mission to make the world a more walkable place. Through intuitive personal mobility, we strive to make walking faster, more efficient, and more accessible, empowering people to choose walking over sitting in traffic. By giving people the ability to Moonwalk, we believe that the path to a better future is easily reached on your own two...
-
Sales Director
1 week ago
Addison, United States Mee Derby Full timeJob Description Sales Director, IT/Creative Staffing - Dallas, TX MUST HAVE 7+ YEARS IT /CREATIVE STAFFING EXPERIENCE Founded in 2003 and privately held our client is one of the largest privately held Creative/IT Staffing firms, with 10 offices across the United States, India, Malaysia and Australia. Looking for a Sales Director to lead their Dallas office...
-
Customer Relations Representative
5 days ago
Addison, United States Crown Connect Full timeCrown Connect, Inc. is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Relations Representative, you will play a crucial role in building and maintaining strong...
-
Customer Communications Associate
2 weeks ago
Addison, United States Pursuit Enterprise Full timeJob DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the Customer Communications Associate our firm is looking for! We are actively searching for a dedicated Customer Communications Associate to add to our...
-
Sr Solution Consultant
3 weeks ago
Addison, Texas, United States ServiceNow Full timeJob Description Job Description ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people. We’re disruptive. We work hard...
-
Customer Care Representative
1 week ago
Addison, United States Southern Glazer's Wine & Spirits Full time $18$18/hr for the first 6 months, + $1/hr for the second 6 months, + $0.50 for every subsequent six months! 8:30am-5:30pm Monday - Fridayhybrid work environment - Monday/Tuesday in-office, Wednesday-Friday home-office (remote).first 30 days in-office for training.Job Responsibilities:Navigate customers through the process of submitting an order through the...
-
Customer Care Representative
3 weeks ago
Addison, United States Southern Glazer's Wine & Spirits Full time$18/hr for the first 6 months, + $1/hr for the second 6 months, + $0.50 for every subsequent six months! 8:30am-5:30pm Monday - Fridayhybrid work environment - Monday/Tuesday in-office, Wednesday-Friday home-office (remote).**first 30 days in-office for training.Job Responsibilities:Navigate customers through the process of submitting an order through the...
-
Sr. Director, Product Management
3 weeks ago
Addison, United States Tanium Full timeThe Basics As a Senior Director of Product Management at Tanium, you will be responsible for the development and business success of a portfolio of Tanium products. As the lead for the Endpoint Management portfolio, you will define the product direction, collaborate with the company's leadership team, and work with Engineering to execute towards that...
-
Client Success, Manager
1 week ago
Dallas, Texas, United States Clinitiative Health Research Full timeClinitiative Health Research is a pioneering force in the clinical trial industry. Based in the United States with a global reach, we are at the forefront of connecting top-tier pharmaceutical companies and Clinical Research Organizations (CROs) with the most distinguished principal investigators and clinical research sites. Our mission is to significantly...
-
Director, Sales- LS
4 weeks ago
Addison, United States Getinge Group Full timeDirector, Sales- Life Science At Getinge we have the passion to perform. Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products...
-
Regional Sales Director
1 day ago
Addison, United States WithMe™ Full timeJob Description Job Description As WithMe's Regional Sales Director in Dallas, TX, you'll grow our customer base through various channels like calls, emails, and events, offering product demos and tailored solutions. This remote role involves regular regional travel, plus some out-of-area travel (25%), and reports to the Director of Sales. Candidates should...
-
Regional Sales Director
1 week ago
Addison, United States WithMe Full timeJob DescriptionJob DescriptionAs WithMe's Regional Sales Director in Dallas, TX, you'll grow our customer base through various channels like calls, emails, and events, offering product demos and tailored solutions. This remote role involves regular regional travel, plus some out-of-area travel (25%), and reports to the Director of Sales. Candidates...
-
Lead Development Representative Full Time
3 weeks ago
Addison, Texas, United States Concentra Career Choice Full timeOverview: Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming,...
-
Director of Business Development
2 weeks ago
Dallas, Texas, United States Park Lane Recruitment Ltd Full timeDIRECTOR OF BUSINESS DEVELOPMENT -DALLAS -TEXAS POSITION STATUS: US Citizen or Permanent Resident POSITION OVERVIEW: The company is a global leader in solutions that drive measurable results for their clients around the world by inspiring the people who impact their success. This company helps translate its strategic imperatives into actionable solutions...
-
Director, Nursing Administration
2 weeks ago
Tyler, Texas, United States UT Health Tyler Full timeOverview: Join our team as a full-time, Administration Director of Nursing (RN) in Tyler, TX. The nurse director is a professional registered nurse with twenty-four-hour responsibility for assigned departments within established standards to achieve the mission and vision of the organization. The nursing director is responsible for overall direction,...