Customer Success Manager

1 week ago


Houston, United States Donatestock Full time

The Customer Success Manager plays a critical role on the account management, customer support, operations, and call support teams. The Customer Success Manager will be responsible for servicing and supporting nonprofit organizations, donors, financial advisors and financial institutions. This role is a contract position with a path to full time employment. Strategic Focus

To deliver an exceptional end-to-end experience across all customer journeys (Nonprofit, Donor, Broker, Strategic Partners), continuously looking for ways to add additional value and remove barriers Responsibilities:

Customer Experience – Support, enable & advance the Customer Success Journey across Nonprofits, Donors, and Brokers; Operational Planning & Execution – Support and evolve the vision, processes, and applications to support operational effectiveness and efficiency; Problem-Solving – Determine solutions and workarounds to smooth the customer experience and overcome barriers as the company evolves from launch to growth phases; Product Feedback – Recommend updates, fixes and innovations to product development that enable customer success; Success Measurements – Report KPIs and operational metrics to leadership to measure customer success; Sales Support – managing follow-up (post-intro) meetings to discuss the requirements and processes for onboarding and launching new Nonprofits customers; Marketing Opportunities – Capture customer success stories that can be used in our marketing campaigns to attract new customers. Requirements for the role include:

Mastery of company vision and customer success processes: email, zoom presentations, nonprofit onboarding, live chat support, phone assistance, etc.; Adept at managing sales pipeline, activity tracking and forecasting in CRM systems; Excellent communication (verbal, email) and presentation skills with attention to detail in all aspects of client engagement; Strong organization and priority management skills; Able to manage an ever-shifting set of priorities in a dynamic, fast-paced environment; Technical Acumen – Mastery of technical tools used by DonateStock for teaming and daily productivity such as Google Drive, Slack, Zoom, Excel, Powerpoint, Word, etc. Personality Traits:

Unquestionable integrity; High emotional intelligence; Goal-driven and results-oriented; Positive, team-oriented attitude; Strong desire for continuous learning and knowledge sharing. Are you authorized to work lawfully in the United States? Yes No Contact Information

Contact Email Phone City/Town State/Province Your Resume

LinkedIn Profile Attach resume file Resume

One file only. 20 MB limit. Allowed types: pdf. Additional Questions

How did you hear about this position?

Gender Pronouns (She/Her/Hers, He/Him/His, They/Them/Theirs, etc.)

What is your desired salary range?

#J-18808-Ljbffr



  • Houston, United States ConvergePoint Full time

    Are you someone who is passionate about building long-term customer relationships? ConvergePoint is seeking a Customer Success Manager to facilitate the onboarding and rollout of our SaaS platform for new customers. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. The ideal candidate...


  • Houston, United States AlphaStaff Full time

    We are looking for energetic, high driven individuals! We are seeking a Customer Success Manager to oversee customer relationships, drive adoption, and ensure customer satisfaction. The ideal candidate will be responsible for onboarding new clients, providing ongoing support, and identifying opportunities to upsell or cross-sell our products and services....


  • Houston, United States AlphaStaffing Full time

    Job DescriptionJob DescriptionWe are looking for energetic, high driven individuals! We are seeking a Customer Success Manager to oversee customer relationships, drive adoption, and ensure customer satisfaction. The ideal candidate will be responsible for onboarding new clients, providing ongoing support, and identifying opportunities to upsell or cross-sell...


  • Houston, United States Alpha Staffing Inc Full time

    Job Description Job Description We are looking for energetic, high driven individuals! We are seeking a Customer Success Manager to oversee customer relationships, drive adoption, and ensure customer satisfaction. The ideal candidate will be responsible for onboarding new clients, providing ongoing support, and identifying opportunities to upsell or...


  • Houston, United States Enverus Full time

    Description Customer Success Manager Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and...


  • Houston, United States Insight Global Full time

    A Managed Service Provider is seeking a Customer Success Manager in Houston, Tx join the team. This person will be responsible for guiding new customers through the onboarding process ensuring they have a smooth experience, as well as understand customers business needs and how they are using the companies services. They will build long lasting relationships...

  • Customer Success Manager

    Found in: Appcast Linkedin GBL C2 - 1 week ago


    Houston, United States Sparta Full time

    Hey, we're Sparta Commodities! We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture Investors.We are seeking a passionate and dynamic...

  • Customer Success Manager

    Found in: Appcast US C2 - 1 week ago


    Houston, United States Sparta Full time

    Hey, we're Sparta Commodities! We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture Investors.We are seeking a passionate and dynamic...


  • Houston, United States Sparta Commodities Full time

    Job DescriptionJob DescriptionHey, we're Sparta Commodities!   We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture...

  • Customer Success Manager

    Found in: Resume Library US A2 - 2 weeks ago


    Houston, Texas, United States Sparta Commodities Full time

    Hey, we're Sparta Commodities!    We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We’ve already gained significant market traction and are financially backed by Venture Investors.    We are seeking a...


  • Houston, United States Vontier Corporation Full time

    Do you enjoy working for a growing company who partners with Fortune 500 customers to ensure their success? What if you could join a team that's experiencing double digit growth by making a difference for our customers who rely on innovative fuel man Specialist, Customer, Operations, Product Management, Manufacturing, Business Services, Solutions


  • Houston, United States Kpler Full time

    +4 years customer success management experience preferably in Fintech, Energy, shipping, or working for a data provider Experience working with large enterprise/strategic customers (100+ users and owned book value >$5M ARR) Outgoing, personable and a client-focused person Has the ability to articulate technical concepts with both technical and non-technical...


  • Houston, United States DocJuris Full time

    Job DescriptionJob DescriptionDocJuris is looking for an experienced Customer Service Associate! DocJuris is an AI platform that delivers joy to legal, procurement, and sales teams by cutting contract cycle times and increasing consistency.We provide all our team members with a flexible remote-first work environment while being part of a diverse and...


  • Houston, United States DocJuris Full time

    Job DescriptionJob DescriptionDocJuris is looking for an experienced Customer Service Associate! DocJuris is an AI platform that delivers joy to legal, procurement, and sales teams by cutting contract cycle times and increasing consistency.We provide all our team members with a flexible remote-first work environment while being part of a diverse and...


  • Houston, United States Voovio Full time

    Job DescriptionJob DescriptionAbout Voovio TechnologiesVoovio Technologies serves the biggest petrochemical, refining and manufacturing companies in the world. A growing software company with a patented technology and a Knowledge Automation platform for field operations. Thanks to Voovio, industrial manufacturing customers increase profitability with an...


  • Houston, United States Voovio Full time

    Job DescriptionJob DescriptionAbout Voovio TechnologiesVoovio Technologies serves the biggest petrochemical, refining and manufacturing companies in the world. A growing software company with a patented technology and a Knowledge Automation platform for field operations. Thanks to Voovio, industrial manufacturing customers increase profitability with an...

  • Sr. Customer Success Associate

    Found in: Appcast Linkedin GBL C2 - 22 hours ago


    Houston, United States Professional Alternatives Full time

    Title: Sr. Customer Success Associate (Remote) Bilingual - English/FrenchAssignment Duration: Indefinite Contract to HireLocation: Remote (Various hours depending on area supported)$25 per hourContract to Hire (Contract for 1 year)MUST have full cycle order processingMUST be fluent in both English and FrenchIn this role you will provide professional,...


  • Houston, United States Professional Alternatives Full time

    Title: Sr. Customer Success Associate (Remote) Bilingual - English/FrenchAssignment Duration: Indefinite Contract to HireLocation: Remote (Various hours depending on area supported)$25 per hourContract to Hire (Contract for 1 year)MUST have full cycle order processingMUST be fluent in both English and FrenchIn this role you will provide professional,...


  • Houston, United States OptiSigns Inc. Full time

    Job DescriptionJob DescriptionMarkets are changing rapidly, and there is high demand for “in person digital experiences”. Teams from multiple and diverse industries are looking for solutions to connect customers and employees to omnichannel experiences. Our understanding of these challenges and our extensive platform capabilities, and ease of use, give...

  • Events and Young Professional Development Manager

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago


    Houston, United States Dress for Success Houston Full time

    Dress for Success Houston is seeking an engaging, detail-oriented, and passionate Events and Young Professional Development Manager to coordinate and facilitate the agency’s events and Young Professionals Group.  Event Planning and Execution Managing the logistical execution of events while working with vendors, staff, and volunteers. This includes...