Customer Service Administrator

1 month ago


Rochester New York, United States Rotork Full time
Job Description

Responsible for initial assessment and routing of customer orders for the Contracts team. Reporting to the Team Supervisor, this is a key support role that builds and drives order input, backlog and flow. The opportunity with this role will be fostering a positive customer service experience and becoming an effective and efficient problem solver.

Key Responsibilities and Outcomes:

Motivated self-starter able to work independently and with a team.

Provide a timely review of all incoming Purchase Orders for US Customer Services.

Review customer Purchase Orders for completeness including technical and commercial requirements.

Maintain a historical log in the appropriate system, complete with task assignment, priority and date(s) as directed.

Ability to interact with customers on routine basis and must demonstrate a high level of Customer Service.

Must be thorough, accurate, and organized, with a strong attention to detail.

Must be able to prioritize workload and manage multiple tasks in a fast-paced environment - strong time management skills.

Proficient in Microsoft Office. Able to quickly learn & utilize business software and internal programs.


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