Team Lead, Personal Lines Customer Service

1 week ago


New York, United States Pearl Insurance Group, LLC Full time

** Team Lead, Personal Lines Customer Service** **Job Category****:** None

**Requisition Number****:** TEAML001889

Showing 1 location

**Job Details** **Description** The Team Lead will: * Provide consultative support to the Personal Lines service and payroll business units * Serve as point person for escalated issues from staff and insureds * Resolve problems through research and analysis * Meet established service targets and other quality of business factors * Facilitate training and development of staff and strive to ensure consistency and quality in service and payroll processes, as well as adhere to regulatory requirements Responsibilities: * Provides services that meet or exceed customer expectations in order to enhance customer relations and protect or increase Pearl Insurance revenue. Provide immediate consultant assistance to the staff as they interact with customers. * Performs quality observations on staff and perform coaching/feedback sessions. * Provides input to management to help identify opportunities to improve service and payroll processes. * Performs daily system download processes ensuring there are no issues with downloaded policies and payroll transactions. Follows up regarding pending or incomplete transactions as needed. * Assists business unit director in managing work volumes, administration systems, functions and workflow to ensure service objectives are met. * Through significant service experience and training, provides advanced analysis on business systems processes and procedures, and utilization of systems tools and workflows. Engaged as the subject matter expert for performing testing and analysis on system changes and improvements. * Manages reporting requests for the business unit. Develops and retrieves reports through the appropriate business systems, performs analysis on the data retrieved to meet the needs of the request. * Keeps current with insurance company guidelines for multiple carriers / insurance lines. Maintains insurance product knowledge and service techniques. * Attends carrier offsite meetings as required. * Provides timely and accurate coaching of others to ensure accurate resolution to customer issues and continued staff development. *Current NYS Property and Casualty or Personal Lines license preferred* **Qualifications** **Skills** **Behaviors** **:** **Motivations** **:** **Education** **Required** Associates or better in Business Administration or related field. **Experience** **Required** **2 years:** 2+ years of customer service experience, preferably in the insurance industry **Licenses & Certifications** **Preferred** P&C License

#J-18808-Ljbffr


  • Customer Service Lead

    Found in: Careerbuilder One Red US C2 - 2 weeks ago


    New York, NY 10001, United States Burlington Full time

    Burlington - JobID: 219655 [Department Manager] As a Customer Service Lead at Burlington, you'll: Direct cashier coverage and customer flow at the front of lines to ensure efficient service; Assist management team in communicating promotions and company updates; Monitor and validate returns, exchanges, check authorizations, voids, and other transactions;...

  • Customer Service Lead

    Found in: Careerbuilder One Red US C2 - 2 weeks ago


    New York, NY 10001, United States Burlington Full time

    Burlington - JobID: 219748 [Department Manager] As a Customer Service Lead at Burlington, you'll: Direct cashier coverage and customer flow at the front of lines to ensure efficient service; Assist management team in communicating promotions and company updates; Monitor and validate returns, exchanges, check authorizations, voids, and other transactions;...

  • Customer Service Lead

    Found in: Careerbuilder One Red US C2 - 2 weeks ago


    New York, NY 10001, United States Burlington Full time

    Burlington - JobID: 219601 [Department Manager] As a Customer Service Lead at Burlington, you'll: Direct cashier coverage and customer flow at the front of lines to ensure efficient service; Assist management team in communicating promotions and company updates; Monitor and validate returns, exchanges, check authorizations, voids, and other transactions;...

  • Counter Service

    1 week ago


    New York, United States Customer Service Open House Full time

    Job DescriptionJob DescriptionLooking to Hire for Counter Service positions in Brooklyn:Job Duties:- Responsible for talking food orders, and serving food over the counter.Requirements:- Must have a minimum of 1 year customer service experience.- Should understand what world class excellence in customer service is.- High School diploma or GED is required.


  • New York, United States Advatix, Inc. Full time

    Job DescriptionJob DescriptionLead Ambassador Role Summary We are looking for a Lead Ambassador to join our team. As a Lead Ambassador, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience while acting as a partner between customers, ambassadors, and...

  • CUSTOMER SERVICE LEAD

    Found in: Careerbuilder One Red US C2 - 1 week ago


    York, PA 17401, USA, United States Burlington Full time

    Burlington - JobID: 218905 [Department Manager] As a Customer Service Lead at Burlington, you'll: Direct cashier coverage and customer flow at the front of lines to ensure efficient service; Assist management team in communicating promotions and company updates; Monitor and validate returns, exchanges, check authorizations, voids, and other transactions;...

  • Lead Customer Service Ambassador

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    New York, United States ADVATIX - Advanced Supply Chain and Logistics Full time

    Lead AmbassadorRole SummaryWe are looking for a Lead Ambassador to join our team. As a LeadAmbassador, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience while acting as a partner between customers, ambassadors, and supervisors. The ideal candidate can...


  • New York, United States ADVATIX - Advanced Supply Chain and Logistics Full time

    Lead AmbassadorRole SummaryWe are looking for a Lead Ambassador to join our team. As a LeadAmbassador, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience while acting as a partner between customers, ambassadors, and supervisors. The ideal candidate can...


  • New York, United States Tommy John Full time

    **Customer Experience Team Lead** * New York, NY * Full Time * Experienced Tommy John is a comfort-focused lifestyle brand committed to solving the problem people have with their clothing. Most well-known for reimagining the fabric, fit, and function of underwear and undershirts, Tommy John has spent the past decade making the online and in-store shopping...

  • Customer Service Lead

    Found in: Careerbuilder One Red US C2 - 2 weeks ago


    New Caney, TX 77357, United States Burlington Full time

    Burlington - JobID: 218918 [Department Manager] As a Customer Service Lead at Burlington, you'll: Direct cashier coverage and customer flow at the front of lines to ensure efficient service; Assist management team in communicating promotions and company updates; Monitor and validate returns, exchanges, check authorizations, voids, and other transactions;...


  • New Hanover County, United States Prepared Insurance Agency Full time

    Job DescriptionJob DescriptionWe are seeking a Producer for Personal Lines Insurance to join our team! You will be responsible for expanding the company's book of business by selling various types of insurance policies to new and existing clients.  We are looking for Insurance professionals with an established lender referral base and/or agents...

  • Team Lead, Client Services

    Found in: Talent US C2 - 1 week ago


    New York, United States 1stDibs Full time

    Team Lead, Client Services is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and interact with top sellers from around the world and our...


  • New York, United States Sandvik AB Full time

    **Customer Service Employee**Share Deadline: Mar 13 Country: Netherlands Location: Schiedam Job-ID: R0038527 Job category: Sales and Product Service Dormer Pramet is a global manufacturer and supplier of tools for the metal cutting industry. Our comprehensive product program encompasses both rotary and indexable drilling, milling, threading and turning tools...


  • New York, United States The Tranzonic Companies Full time

    The Tranzonic Companies is the hub for a strategic collection of manufacturing and sales companies that lead the way in multiple categories — from personal care and protection to textiles, from cleaning products to contamination control — to empower its distributor partners into the future. Their cohesive approach promotes operational efficiency and...


  • New York, United States South Shore Nissan LLC Full time

    South Shore Nissan has openings for motivated team members in our fast growing, established Service Business Development Center. Previous success in a BDC Center or a Call Center is preferred but, not necessary. Bilingual is also a big plus!! Strong base plus commission pay structure gives plenty of stability with excellent earning potential. Successful...


  • New York, United States Confiant Full time

    Job DescriptionJob DescriptionSince our launch in 2013, Confiant has solidified its position as a trailblazer in cybersecurity with our first and only technology that actively blocks bad ads. Our mission? To rid the digital world of malvertising with every bad ad we detect. Our ground-breaking technology makes it easy to identify, block, and replace the...

  • Personal Lines

    2 weeks ago


    New York, United States C. Winchell Agency, Inc. Full time

    Personal Lines - Elite VIP Account Executive New York CityProperty and Casualty Insurance IndustryPersonal Lines High Net Worth Account Executive is responsible for staying current on changes in clients lifestyle that impact their risk profile and coverages, conducting annual reviews of clients insurance program, negotiating with carriers on clients behalf,...

  • Personal Lines

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    New York, United States C. Winchell Agency, Inc. Full time

    Personal Lines - Elite VIP Account Executive New York CityProperty and Casualty Insurance IndustryPersonal Lines High Net Worth Account Executive is responsible for staying current on changes in clients lifestyle that impact their risk profile and coverages, conducting annual reviews of clients insurance program, negotiating with carriers on clients behalf,...

  • Agile Team Lead

    1 week ago


    New York, United States Latitude Full time

    We are looking for an experienced Agile Team Lead to join our organization and lead our Agile teams to deliver high-quality products and services to our customers. The ideal candidate will have a deep understanding of Agile principles and methodologies, as well as excellent leadership, communication, and interpersonal skills. Responsibilities: Lead the...


  • New Bedford, United States Criterion Executive Search Full time

    Job DescriptionJob DescriptionOur client, a rapidly growing and unique insurance organization and one of the fastest-growing insurance brokers in the U.S., is seeking a highly motivated and customer-focused Personal Lines Account Manager to join their team.As the Personal Lines Account Manager, you will be responsible for efficiently managing a high-volume...