Front Desk Receptionist/customer Service

2 weeks ago

New York, United States Tech Connected Full time

**Job Location**: New York City

**Position**: Front Desk Receptionist/Customer Service

**About the Role**:
We are looking for a friendly and organized individual to join our team as a Front Desk Receptionist/Customer Service representative. In this role, you will be the first point of contact for visitors and clients, providing exceptional customer service and administrative support to ensure smooth operations at the front desk.

**Key Responsibilities**:

- **Customer Service**: Greet visitors warmly, answer phone calls, and respond to inquiries in a courteous and professional manner. Assist clients with scheduling appointments, providing information, and addressing their needs.
- **Front Desk Management**: Manage the front desk area, including maintaining a clean and organized workspace, managing incoming and outgoing mail, and directing visitors to the appropriate departments or personnel.
- **Appointment Scheduling**: Schedule appointments and meetings for staff members, ensuring accuracy and efficiency. Coordinate with team members to confirm appointments and maintain the appointment calendar.
- **Administrative Support**: Assist with various administrative tasks, including data entry, filing, and maintaining records. Prepare documents, reports, and correspondence as needed.
- **Customer Relations**: Build and maintain positive relationships with clients and visitors. Handle complaints or concerns promptly and professionally, seeking resolution to ensure customer satisfaction.

**Requirements**:

- **Customer Focus**: You have a passion for providing excellent customer service and enjoy interacting with people. Your friendly demeanor and helpful attitude contribute to a positive experience for clients and visitors.
- **Communication Skills**: Strong verbal and written communication skills are essential for effectively communicating with clients, colleagues, and management.
- **Organizational Skills**: Strong organizational abilities are crucial for managing the front desk area, scheduling appointments, and handling administrative tasks efficiently.
- **Attention to Detail**: You have a keen eye for detail and ensure accuracy in all aspects of your work, from scheduling appointments to maintaining records.
- **Professionalism**: You maintain a professional appearance and demeanor at all times, representing the company in a positive and professional manner.

**Why Join Us**:
As a member of our team, you'll have the opportunity to work in a supportive environment where your contributions are valued. We offer competitive compensation, opportunities for growth and development, and a positive work culture that promotes teamwork and excellence.

**Ready to Apply?**

Pay: $19.00 - $23.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Ability to Commute:

- New York, NY 10012 (preferred)

Work Location: In person

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