Service Associate
4 weeks ago
Under a significant level of guidance and direction, provides customer service for Paychex retirement products in the 401(k) Client Service Center. Uses prescribed guidelines to ensure good customer relations are maintained and participant and client claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities:
Please note: This is a Temporary position beginning 6/3/2024 ending 8/2/2024
-Handles inbound calls from client/employer plan administrators seeking assistance with filing their form 5500
-Provides education on retirement products, Paychex policies and procedures, or IRS guidelines and regulations
-Escalates tasks or documentation to other teams within the Retirement Services department if deemed necessary
-Develops and maintains a basic working knowledge of Paychex retirement products
-Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
-Documents all interactions, performs data entry, maintains strong prioritization and organization
Qualifications:
-Research and problem solving skills
-Strong computer skills and the ability to multitask across multiple screens
-Contact center or call center experience - preferred
-Client or customer service experience - preferred
-Education will be considered in lieu of experience
-Ability to train and work on-site in West Henrietta, NY
Compensation:
In the spirit of pay transparency, we are excited to share that the starting pay rate for this position is $17.00 per hour.
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