Customer Service Representative
2 weeks ago
Role: Service Associate – 401(k) Client Service
Duration: 03 Months with possible extension/hire
Pay Rate: $18/Hour
Location: 1175 John Street, West Henrietta New York 14586
M-F 8-5pm during training (3 weeks) & then 9-530 after training
JOB DESCRIPTION
Under a significant level of guidance and direction, provides customer service for one client product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with client policies and procedures.
Specific Responsibilities:
· Delivers quality service to clients via phone, email, chat, and other avenues
· Develops and maintains a basic working knowledge of a single client's product
· Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
· Performs data input, maintaining strong prioritization and organization
· Documents all interactions
Live the Client Values:
· Act with uncompromising integrity
· Provide outstanding service and build trusted relationships
· Drive innovation in our products and services and continually improve our processes
· Work in partnership and support each other
· Be personally accountable and deliver on commitments
· Treat each other with respect and dignity
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com
Internal ID: 24-11643
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