Guest Service Associate

2 weeks ago


New York, United States Tech Connected Full time

**Job Location**: New York City

**Position**: Guest Service Associate

**About the Role**:
We are seeking a friendly and customer-focused individual to join our team as a Guest Service Associate. In this role, you will be responsible for providing exceptional service to our guests, assisting with inquiries and requests, and ensuring that their stay is comfortable and enjoyable. If you have a passion for hospitality and enjoy working in a guest-centric environment, we want to hear from you

**Key Responsibilities**:

- **Guest Assistance**: Greet guests warmly upon arrival, assist with check-in and check-out procedures, and provide information about hotel amenities, services, and local attractions. Address any questions or concerns promptly and professionally.
- **Reservations Management**: Assist guests with making reservations, modifications, or cancellations, ensuring accuracy and efficiency. Coordinate with other departments to fulfill guest requests and ensure a seamless experience.
- **Problem Resolution**: Handle guest complaints or issues effectively, seeking resolution to ensure guest satisfaction. Escalate any unresolved issues to management as needed.
- **Concierge Services**: Provide concierge services such as arranging transportation, making restaurant reservations, and recommending local attractions or activities. Anticipate and fulfill guest needs to enhance their overall experience.

**Requirements**:

- **Customer Focus**: You have a passion for providing excellent customer service and enjoy interacting with people. Your friendly demeanor and attentive attitude contribute to a positive guest experience.
- **Communication Skills**: Strong verbal and written communication skills are essential for effectively interacting with guests and colleagues.
- **Problem-Solving Abilities**: You can quickly assess situations, identify solutions, and take appropriate action to address guest concerns or issues.
- **Attention to Detail**: You have a keen eye for detail and ensure accuracy in guest interactions and administrative tasks.
- **Adaptability**: You can adapt to changing circumstances and remain calm under pressure in a fast-paced environment.

**Why Join Us**:
As a member of our team, you'll have the opportunity to work in a dynamic and supportive environment where your contributions are valued. We offer competitive compensation, opportunities for growth and development, and a positive work culture that celebrates teamwork and excellence.

**Ready to Apply?**

Pay: $19.00 - $23.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Ability to Commute:

- New York, NY 10012 (preferred)

Work Location: In person



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