Account Manager

2 weeks ago


Matthews North Carolina, United States KPH Healthcare Services Full time
Overview:
Scope of Responsibilities: Works under general supervision to see that the needs of ProAct clients and members are met. Build and maintain relationships with clients, brokers and consultants to maintain and grow ProAct’s book of business.  Relies on experience and judgment to plan and accomplish required tasks and goals.

 

Travel: Travel required; some overnight travel required.

 

Job Summary: As the primary point of contact for ProAct clients, the Account Manager is responsible for building relationships with new clients and coordinating internal parties and external vendors to meet and exceed client expectations. The Account Manager will work with operations to ensure proper execution in providing clients and members the best possible service and support. Regular onsite meetings with clients will be held to provide clients with information on their prescription plan and deliver recommendations for cost containment and continuous improvement.

Responsibilities:
 Job Duties:

Establish and maintain strong client and business partner relationships

Champion the customer/client at all levels internally

Adaptable to support incoming new sales

Identify needs and requirements to promote Pro Act’s solutions and achieve mutual satisfaction

Conduct reviews with existing business on a regular basis to provide insight into their prescription benefit, trends, and costs

Respond to clients’ questions and ensure their problems are resolved

Assist in the implementation stages of new clients, including employee orientation meetings

Assist in the sales process to outline ProAct’s value proposition as it relates to our service offering

Responsible for production of employee communication materials

Responsible for the management of the renewal process of existing clients

Assist in planning and implementing client educational forums and special events

Attend on-site client service meetings, employee orientation meetings and health fairs

Oversee contract administration

Coordinate attendance and exhibits for trade shows, health fairs and all other special events

Responsible for completing all mandatory and regulatory training programs

Perform other duties as assigned

Qualifications:
Experience:

Preferred: 3-5 years’ previous experience in Account Management, Client Service, or similar customer service-related field. 

 

Special Conditions of Employment:

Drug test

Initial and continuous exclusion and sanction/disciplinary monitoring

Any and all additional eligibility requirements based on the specific position

 

Required Training:

HIPPA Privacy & Security Course

Fraud, Waste and Abuse Course

 

Job Skill Requirements:

Business to business experience required

Superior communication skills, both verbal and written

Superior organizational skills

Ability to multi-task and prioritize

Coordinate and lead others in process improvement and change

Flexibility and ability to work under and meet deadlines

 

Educational Requirements:

Minimum: Associates Degree in business administration, management, marketing or similar field

Preferred: Bachelors Degree in business administration, management, marketing or similar field

 

Management Skills Required:

Client/Customer Service: Must provide timely and accurate responses to all business associates and clients

Planning: Must develop effective plans, objectives and goals that achieve desired results in a timely manner

Organization: Must organize work in a systematic way, establish clear lines of responsibility, and delegate effectively

Communication: Must write and speak clearly and effectively at all levels, listen and be attentive to others

Decision Making: Gather, analyze data and make and/or implement effective decisions in a timely manner

Technology: Must use technology to its fullest potential to achieve department and corporate goals

 

Leadership Skills Required:

Leadership: Gains acceptance of ideas and accomplishes goals through subordinates, peers and teams

Personnel Development: Selects, trains, coaches and develops associates and teams for peak performance

Teamwork: Must strengthen team performance by sharing information, establishing guidelines and celebrating success

Empowerment: Demonstrates positive and active ownership of one’s responsibilities and fosters the same in others

Employee Relations: Provides and solicits constructive feedback, evaluates performance and takes corrective action

 

Behavioral Traits:

Intuitive/Open minded: Must be able to see opportunities, develop and implement creative solutions to complex problems

Achievement Drive: Driven to achieve goals, objectives and results. Fosters a culture of continuous improvement

Positive/Supportive: Inspires and shows faith in others, builds a positive and supportive work environment

Flexibility: Ability to adapt to changing business needs. To balance multiple priorities and deliver under pressure

 

Compensation

 

$(phone number removed) per year.

 

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.  

 

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.


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