Facility Solutions Manager
4 weeks ago
City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in (enter location).
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
What you will do...
Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
Ensure adequate (internal and external) staffing needs to service clients.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Requirements
3+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
3+ years track record of success in a client retention role, with goals and metrics to support.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations.
Benefits
Health Care Plan (Medical)
Retirement Plan (401k)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Wellness Resources
Cell Phone
Car Allowance
Uncapped Commissions
-
Facility Solutions Manager
1 month ago
Charlotte, United States City Wide Facility Solutions Full timeJob DescriptionJob DescriptionAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in (enter...
-
Facility Solutions Manager
1 month ago
Charlotte, United States City Wide Facility Solutions Full timeAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in (enter location).The Facility Solutions Manager...
-
Account Manager
4 weeks ago
Charlotte, North Carolina, United States City Wide Facility Solutions Full timeAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide! City Wide Facility Solutions is actively seeking an Account Manager for our Franchise location in Charlotte, NC. The Account Manager is responsible for the...
-
North Las Vegas, United States City Wide Facility Solutions Full timeJob DescriptionJob DescriptionJoin City Wide Facility Solutions in Las Vegas, a leader in building maintenance with a legacy spanning over 60 years, and become part of a fast-growing market since our branch opened in 2022. We are searching for a dynamic Facility Solutions Manager (FSM) who is passionate about driving business growth and personal career...
-
North Las Vegas, Nevada, United States City Wide Facility Solutions Full timeJoin City Wide Facility Solutions in Las Vegas, a leader in building maintenance with a legacy spanning over 60 years, and become part of a fast-growing market since our branch opened in 2022. We are searching for a dynamic Facility Solutions Manager (FSM) who is passionate about driving business growth and personal career development in a vibrant,...
-
Facilities Account Manager
2 weeks ago
Charlotte, United States City Wide Facility Solutions Full timeAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!City Wide Facility Solutions is actively seeking an Account Manager for our Franchise location in Charlotte, NC.The Account Manager is responsible for the...
-
Facilities Account Manager
2 weeks ago
Charlotte, United States City Wide Facility Solutions Full timeAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!City Wide Facility Solutions is actively seeking an Account Manager for our Franchise location in Charlotte, NC.The Account Manager is responsible for the...
-
Business Development Specialist
4 weeks ago
Wilmington, North Carolina, United States City Wide Facility Solutions Full timeAlternate Job Title: Inside Sales Rep or Marketing Rep Do you have experience in a lead generation and/or social media? Do you enjoy setting up potential leads for sales? Are you looking for opportunity to make commission AND enjoy a competitive base? If you answered YES, we would like to hear from YOU! City Wide, the nation’s leading management company...
-
Business Development Specialist
4 weeks ago
Durham, North Carolina, United States City Wide Facility Solutions Full timeInside Sales Rep / Marketing Rep Do you have experience in a lead generation and/or social media? Do you enjoy setting up potential leads for sales? Are you looking for opportunity to make commission AND enjoy a competitive base? If you answered YES, we would like to hear from YOU! City Wide, the nation’s leading management company in the building...
-
Night Compliance Manager
3 weeks ago
Asheville, North Carolina, United States City Wide Facility Solutions Full timeObjective This position is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The Night Manager must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical,...
-
Account Manager
4 weeks ago
Charlotte, United States City Wide Facility Solutions Full timeJob DescriptionJob DescriptionAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!City Wide Facility Solutions is actively seeking an Account Manager for our Franchise location in Charlotte, NC.The Account Manager...
-
B2B Sales Executive
4 weeks ago
Durham, North Carolina, United States City Wide Facility Solutions Full timeCity Wide Facility Solutions Durham, NC is seeking a tenacious closer to join our Sales Team! If you aggressively prospect for business, sell with confidence and integrity, and have a deep understanding of your clients' needs, our team and bonus structure is waiting for you! As a Sales Executive, you will be responsible for new business development in a...
-
B2B Sales Executive
1 month ago
Raleigh, North Carolina, United States City Wide Facility Solutions Full timeCity Wide Facility Solutions Raleigh, NC is seeking a tenacious closer to join our Sales Team! If you aggressively prospect for business, sell with confidence and integrity, and have a deep understanding of your clients' needs, our team and bonus structure is waiting for you! As a Sales Executive, you will be responsible for new business development in a...
-
Raleigh, North Carolina, United States Ndustrial Full timeWhy We’re Here: Industrial facilities around the world are facing unprecedented energy challenges around rising energy costs and carbon reduction goals. We help our customers measure and improve their carbon footprint, energy spend, and profitability in terms of their production. We call this Energy Intensity, and we do it with a “production first”...
-
Media Solutions Manager
2 weeks ago
Raleigh, North Carolina, United States Vericast Full timeJob Description Vericast is looking to add a Media Solutions Manager to their team! In this role, you will be responsible for developing data driven, vertical and key client focused digital solutions, and articulating Vericast's value and go to market strategy. This role is focused on creating content, portfolio demand, reacting to vertical trends and key...
-
Senior Solutions Architect, NPN
3 weeks ago
North Carolina, United States Nvidia Full timeWant to be part of a team that's revolutionizing the field of AI with data center scale solutions? We are looking for a hardworking Solution Architect with experience in designing, building, and maintaining large scale HPC and AI hybrid computing solutions to join our team at NVIDIA. As Solution Architects on the NVIDIA Partner Network team, we are actively...
-
Greensboro, North Carolina, United States City Wide Facility Solutions Full timeNight Managers (NM) are supervisors, coaches, and detailed (white glove) inspectors. Your first priority will be to ensure all scopes of work are executed in the buildings you are responsible for. you do this by meeting with crew supervisor (IC) and reviewing the scope, providing building"s specific details, communicating complaints and requests, confirming...
-
Sales Specialist
6 days ago
Raleigh, North Carolina, United States Navion Senior Solutions Full timeNavion Senior Solutions is seeking a high-performing Sales Specialist. You will be responsible for providing sales and marketing support to Navion's communities based on need and at the direction of the Vice President of Sales and Marketing. This individual is responsible and accountable for assisting with lead generation, sales and closing activities and...
-
Night Manager
2 weeks ago
Greenwood, South Carolina, United States City Wide Facility Solutions Full timeObjective This position is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The Night Compliance Manager must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office,...
-
Manager/ Sr. Manager
4 weeks ago
Charlotte, North Carolina, United States Tiger Analytics Full timeTiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been recognized by various market research firms, including...
