Sr Director

1 month ago

Miami Florida, United States Visa Full time
Job Description

The Business Operations and Strategy (BizOps) team is a cross-functional group that drives strategic initiatives, optimizes business and sales operations, while managing money movement ecosystems performance. They formulate strategies, improve processes, analyze data for insights, and spearheads initiatives to align the company's objectives with execution. The BizOps team serves as a vital link between the executive vision and operational execution, playing a significant role in the company's growth and success.

 

Job Description/Essential Functions

We are seeking a senior Strategy and Operations leader to spearhead growth strategies, oversee their implementation, and maintain superior operations within regional money movement ecosystems. This pivotal role will be responsible for creating new Directory Services solutions and enhancing existing ones, leveraging Visa's vast product catalog and cross-functional teams. This executive role will also involve shaping the strategy for directory services within the Money Movement Solutions organization.

The successful candidate will manage a team of operational, commercial, and analytical professionals to deliver money movement solutions. The successful candidate will be expected to identify and leverage potential areas for growth and profitability, using their market understanding and unique capabilities.

Internally, this role will necessitate coordination across numerous workstreams including Product, Technology, Commercial, Risk, Compliance, Legal, Regulatory, Operations, Implementation, and Client Service. The successful candidate will need to collaborate cross-functionally, aligning these diverse teams towards our shared objectives.

The ideal candidate will have a demonstrated history of managing complex initiatives, possess self-motivation and high organization skills, and cultivate positive internal and external relationships. They will be adaptable to a constantly changing landscape and adept at navigating among often conflicting interests.

Define strategy and vision for Directory Services in alignment with the broader MMS and Visa business strategy and objectives

Drive Directory Services-related operational initiatives, ensuring strategic optimizations are delivered efficiently and effectively.

Partner up with Commercial/Regional team in defining Directory Services monetization for regions with mandates

Act as the liaison between the Commercial/Regional teams and the MMS (Money Movement Solutions) product innovation team to bring new developments to market

Foster clarity and transparency for ecosystem participants, both internally and externally.

Ensure accurate and timely reporting to senior management, while generating granular key business insights and performance reports.

Lead the development of playbooks for critical operational scenarios, operational rules, and communication protocols.

Drive adoption of operational best practices/patterns and governance models that ensure business excellence.

Build and lead a high-performing team, providing mentorship, guidance, and development opportunities.

Collaborate with cross-functional teams, including marketing, sales, and finance, to develop and execute effective go-to-market strategies.

Drive transformational change within the organization by advocating for new ideas and approaches to enhance money movement solutions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

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