Sr. Customer Service Representative

2 weeks ago

Miami, United States blackinamerica.com Full time

**Location:** Miami, FL United States Job Title: Sr. Customer Service Representative **Position Type:** Full Time **Post Date:** 02/15/2022 **Expire Date:** 04/15/2022 **Job Categories:** Medical Job Description **Sr. Customer Service Representative**

The Dining & Vending Services Department of Dining & Vending Services has an exciting opportunity for a temporary part-time Sr. Customer Service Representative to work at the Coral Gables campus.

This is a temporary position expected to start on February 15, 2022, through May 15, 2022. *May depend on plans for summer Q/I.

POSITION SUMMARY: Responsible for the daily operational support for University-sponsored quarantine and isolation dining program Includes customer service responsibilities and support students. The goal of the position is to provide supportive and customer-focused experience for residential students who are temporarily displaced from their rooms due to isolation or quarantine.

As part of the Universitys COVID-19 response, housing is provided for resident students who need to quarantine or isolate as directed by Student Health Service and/or University Contact Tracing. As part of this prog ram, students who are in quarantine or isolation at an off-campus hotel are provided a bank card that is funded with $45 per day to meet their dining needs. This position will work directly with Housing to identify the student and fund their bank card. This process may also require interaction with the student to troubleshoot any issues regarding the activation of the card or any other issues that may arise. The position will answer emails and occasional phone calls related to the bank card program and how to resolve any issues. al needs of students in quarantine or isolation. This position requires a level of care and due diligence as it involves the funding of bank cards and daily reconciliation of those cards and the associated student.

This position may also support other auxiliary related customer service initiatives to include the timely response of Salesforce (email-to-case) inquiries and front office email and phone support.

The position reports to the Director of Auxiliary Services. This position does not require in-person work, duties can be performed remotely. Shifts are scheduled Monday through Thursday and Friday through Sunday.

DUTIES AND RESPONSIBILITIES:

Provides exemplary customer service by timely responding to request to fund students with a bank card, interacting with the student to troubleshoot and/or identify any issues with the cards registration and/or activation. Updates records and Excel files that reflect the student information used when registering a bank card. Requires clear written and oral communication to colleagues, students, and other constituents; oftentimes, in the form of a standardized email with detailed responses and instructions. Reviews and processes confidential information with discretion. Escalates and refers unresolved customer grievances to department leadership for further review, as necessary. Completes other duties related to the quar antine/isolation program to include collaboration with campus partners like Housing & Residential Life. Requires familiarity with Microsoft office and the ability to learn related software platforms quickly; specifically Excel and third-party banking portals. Adheres to University and unit-level policies and procedures and safeguards University assets.

CORE QUALIFICATIONS

Education:

High school diploma or equivalent

Certification and Licensing:

N/A

Experience:

Minimum 2 years of relevant experience

Knowledge, Skills and Attitudes:

Ability to communicate effectively in both oral and written form.

Ability to work with spreadsheets and financial, numerical data.

Ability to reconcile daily transactions and reports.

Ability to recognize, analyze and solve a variety of problems.

Ability to process and handle confidential information with discretion.

Ability to work evening, nights, and weekends as necessary.

Proficiency in computer software (i.e., Microsoft Office to include Excel).

The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.

End of Job Description

Monday Thursday 10am 6pm (1 hour lunch) 28 hours

Friday Sunday 10am 6pm (1 hour lunch) 21 hours | Contact Information **Website:** **Company Description:**

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