Inside Partner Account Manager

Found in: Resume Library US A2 - 1 week ago

Santa Clara California, United States Pure Storage Full time
Company Overview:
BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. . 

Pure is blazing trails and setting records:

For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 

Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally

Industry analysts and press across these dimensions

And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Position Overview:
SHOULD YOU ACCEPT THIS CHALLENGE...

Primary Scope: 

The goal of the iPAM role is to provide support to the Pure partner community and make the experience that our partners have with Pure the best in the industry. The role provides a diverse scope encompassing helping to onboard new partners, day-to-day assistance with systems and processes, pricing and deal registration, and actively helping to promote Pure’s brand and programs to our partners. 

 

Responsibilities:
Detailed Scope: 

Handle deal registration approvals, rejections, extensions, reassignments and issues

Address any issues with the deal registration process

Understand and explain partner program details to partners 

Help partners with portal access and login (account creation, password resets, etc.)

Provide partners with portal navigation assistance

Assist PAMs in onboarding new resellers and distributors 

Act as point person for CPQ issues including license allocation 

Assist partners in accessing required and optional training and certifications

Provide proactive updates on progress towards meeting program requirements

Assess operational processes and identify opportunities to streamline 

Document new processes as they are introduced for partners

Coordinate responses and updates in Medallia for “detractors” in partner survey

Field and redirect inbound queries from partners

Drive partner attendance to and participate in marketing events

Marketing event follow up

Partner recognition activities

 

Special Projects:

Onboarding 

Navigating Portal

Competitive IntelligenceBi-weekly Presentations - what is the channel, storage, cloud, etc.

Qualifications:
BS/BA Required

1-3 years of business professional experience, preferably in account management, sales or customer service

As this is an office-centric role, you are expected to be present in the office for 3 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.

INCLUDE IF THE JOB'S LOCATION IS REMOTE:

#LI-REMOTE #LI-HYBRID #LI-ONSITE

Pay Range:
USD $31.25 - USD $51.92 /Hr.

Pay Transparency Statement:
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out for more information.

BE YOU—CORPORATE CLONES NEED NOT APPLY:
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

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