Senior Manager Operations Support

Found in: Resume Library US A2 - 7 days ago

Bloomington Minnesota, United States International Dairy Queen, Inc. Full time
Job Description

We have an exciting opportunity available for a Senior Manager Operations Support located at our corporate headquarters in Bloomington, MN.  The Senior Manager Operations support effortlessly operates at both a strategic and a tactical level, partnering with U.S. Operations, Concept Support Services, Retail Technology, Information Technology, International Operations, and other stakeholders. Manages complex Operations-related strategic initiatives and projects, often those with a technical component, keeping initiatives on track for timely and successful completion, and identifying/driving the resolution of issues and decisions. 

 Key Accountabilities Include:

Strategic Initiative and Project Management/Leadership:

Effectively and independently lead and manage Operations-related strategic initiatives and projects within scope and budget. Being strategic about project management is a key skill set; this leader is expected to be constantly evaluating whether a particular project or direction is the right way to proceed, how do we make processes and tools better versus simply maintaining, and thinking ahead at the business needs for their particular area of responsibility.

Develop procedures, track results and monitor activities of Pilot programs created for the Operations division. Analyze available data to interpret if desired outcomes were achieved.  Provide strategic recommendations to Department Heads. Upon completion of Pilot program, oversee the maintenance and enhancements of the program going forward.

Independently and effectively create and manage project plans, expectations, scope, and timelines, as well as key stakeholders, project milestones, decision makers, success metrics and communications. Ensure that all affected parties are informed and in support of the proposed direction and plan.

Serve as the first line of communication with the IDQ field teams on assigned projects and strategic initiatives.  Troubleshoot and recommend courses of action to resolve identified field-related issues.

Demonstrate initiative, strategic insight and planning skills, by independently and proactively identifying issues and potential project-related problems, bringing together appropriate decision makers, suggesting resolution options when appropriate, and ensuring that the right decisions are made.

Create templates for project updates and scorecards. Oversee the distribution and monitoring of reports and progress for assigned initiatives. Brief management on status, risks and mitigation steps.

Be the foremost subject matter expert on navigation and use of internal technology solutions. Utilize solutions to generate relevant and prudent information enabling field operations and other cross-functional teams to track, monitor, and analyze toward establishing business decisions and solutions.

Consistently evaluate systems and processes, identifying areas to gain efficiencies and establish plan of build-out and deployment, maximizing organizational effectiveness.

Work in collaboration with departments across the organization (retail technology, supply chain, corporate communications, curriculum,  equipment, marketing, etc.), providing resources as needed on special projects or unforeseen issues.

Analyze, develop, and track important company metrics against goals and providing timely and accurate reporting to company leaders.

Create scalable and repeatable reporting processes by leveraging resources, technologies, and data analytics; continually exploring opportunities to improve through automations and efficiencies.

Other Assignments as Needed:

Analyze market trends and incorporate strategic vision to create and oversee operational programs. Develop and monitor programs over multi-year timelines.

Research various operational related issues and questions that arise from the Operations executive team. Provide recommendations and guidance as needed maintaining alignment with the Operations strategic roadmap.

Respond to communications from customers and franchisees regarding operational issues in a timely manner.

Special assignments and other duties as needed per the direction of Director or VP of CSS.

Provide clear and relevant updates or training during Operations, Supply Chain, and various franchisee sub-committees meetings, as needed.

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