JR9169 Operations Change Management, Senior
1 month ago
At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.
Employees, contingent workers and visitors are no longer required to show proof of vaccination to be on-site. Effective January 2023, Freddie Mac's hybrid work arrangement is 3 days in the office (specifically Tuesday, Wednesday & Thursday).
Position Overview:This role will be part of the Operational Services – Servicing team in the Single Family Change Management unit.
Our Impact:The group is responsible for production support and change management on applications that are currently supported within Servicing Operations. This group supports initiatives, light enhancement, break fixes, data corrections, pilots and infrastructure changes.
Your Impact:Production and Application Support- Analyze and triage issues related to these applications.
- Work with business area and IT support teams to identify and resolve items and ensure root-cause analysis is performed
- Drive the prioritization of the open issues
- Liaison between Serving Operations, IT, and Product team in providing right business direction
- Analyze and drive non functional business requirements on one or more servicing area initiatives
- Analyze, validate and prioritize operational business requirements
- Use data mining techniques (SQL, MS Access) to analyze and summarize data issues, trends, and opportunities for improvement
- Typically has a College Degree or equivalent experience; work towards advanced studies/degree preferred
- 5 to 7 years of experience as a business analyst (Business Analysis, Requirements, Data Analysis, testing etc)
- Proficient in Microsoft Office Suite.
- Good SQL skills and solid understanding of Sybase database
- Firm knowledge of Software Development Lifecycle and Agile methodology
- Extensive experience in developing and documenting business requirements, system requirements, process flows, developing and grooming product backlog and user stories
- Ability to work independently and prioritize tasks under tight deadlines
- Able to understand business needs and determine potential solutions
- Good attention to details with proven analytical and problem solving skills
Current Freddie Mac employees please apply through the internal career site.
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.
We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC.
Time-type:Full timeJob Category:OperationsFLSA Status:ExemptThe anticipated annualized base salary range for this position is $97,000 to $145,000 and is eligible to participate in the annual incentive program.
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