Concierge/Office Coordinator

3 weeks ago


New York County New York, United States First Citizens Bank Full time
Overview:
This position provides administrative and technical support to the Workplace Services function at First Citizens Bank. Greeting all visitors, clients and employees, overseeing the “Welcome” experience. The role is responsible for event planning, hospitality, concierge support, front desk duties, coat and luggage check in, event coordination, welcome packets, and building maintenance support. Supports coffee services, reservation assistance, car service assistance, surveying guest experience, and reception metrics. Manages the reception inbox, arranges for new hire badges, coordinates desk & conference room reservations, and new hire onboarding welcome. Processes invoices and answer phones. Acts as liaison to lobby security for external visitors and contractors. Works closely with both internal and external parties in the completion of daily activities. 

Responsibilities:
Business Support - Assists with a variety of tasks to facilitate Workplace Services operations. Enters project, work order, and portfolio data into the department tracking system. 

Event Planning- Responsible for room set up, catering orders, coordinating with vendors, building access, and managing guest arrivals efficiently. 

Accounts Receivable - Monitors approval status and payment of invoices, and follows up as necessary.

Documentation -  Ensures Workplace Services monthly metrics are accurate and up-to-date.

Communication - Cultivates and maintains strong professional communications with executives, associates, and vendors to solve issues that arise during the course of Workplace Services  activities. Resolves property issues by working directly with landlords and vendors. Creates and records written communication between parties for documentation purposes.

The base pay for this position is relative to your experience but the range is generally $28.49 to $49.38 per hour. First Citizens offers a competitive, comprehensive benefits program which you can review here: .

Qualifications:
Bachelor's Degree and 0 years of experience in Corporate Operations, Customer Service or Hospitality 

-OR-

High School Diploma or GED and 4 years of experience in Corporate Operations, Customer Service or Hospitality 

 

Required Qualifications:

Hospitality background

Event planning and execution planning experience

Customer service and front desk background 

Time management skills

Strong communication and collaboration skills 

Team player 

Basic Microsoft knowledge (Outlook, OneNote, Teams, ect.)

Ability to lift 40 pounds

Preferred Qualifications: 

Administrative support 

Vendor management skills

Strong sense of discretion and professionalism



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