Concierge/Front Desk

3 weeks ago

New York, United States The Ned Full time

Who We Are…

The Ned NoMad is a new members’ club and hotel that opened in the heart of New York in summer 2022. It’s the first international ‘Ned’ site to open following the launch of The Ned London in 2017.


The Property…

Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the property was built in 1903 as a store and office building. The original architectural features have been honored, with interiors designed by the Soho House Design team.


The Ned NoMad offers a mix of members-only and public spaces, including 167 bedrooms and suites. Ned’s Club will give members access to a rooftop bar and terrace restaurant as well as a first-floor bar and lounge with live entertainment from The Atrium Stage, seven nights a week. New to the property is Cecconi’s, a modern day classic Italian restaurant.


The Role…

We are looking for a Concierge to support and report directly to the Director of Front Office, Front Office Manager, Assistant Front Office Manager & Night Manager. This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.


Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is customer focused and detail-oriented is a must to ensure the experience provided is uniquely brilliant.


Primary Responsibilities:

  • Creating a friendly, comfortable, and helpful atmosphere for guests and members that demonstrates the highest standards of hospitality.
  • Establish and maintain good communication and teamwork with colleagues and other departments.
  • Possess knowledge of all hotel services, membership options, facilities, outlet operating hours and amenities.
  • Checking guests in, ensuring they are assigned the type of room requested and taking their personal preferences into account when possible, setting-up proper billing instructions/routing and processing.
  • Checking guests out, ascertaining their satisfaction, collecting keys, posting relevant charges, accurately settling, and then presenting bill to guest.
  • Providing guests with recommendations and information regarding activities, transportation, dining, and assisting them with reservations as needed and logging all requests in Alice or system.
  • Input correct information/profile notes in appropriate fields (Profile notes, reservation notes, traces, alerts) to inform other departments of pertinent information.
  • Assisting guests, members or third parties with special requests as needed.
  • Understanding all aspects of the Front Office in the hotel’s & Room Service Point of Sale system and Menu offerings.
  • Understand all fire/safety procedures, including OSHA requirements, and provide necessary assistance to guests and employees in the event of an emergency.
  • Additional duties as assigned by the Front Office Manager, Night Manager or Assistant Front Office Manager.


Key Requirements:

  • One (1) year hotel or related experience preferred.
  • Excellent organizational skills and ability to multitask.
  • Excellent communication skills both written and verbal.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to maintain confidentiality of information.
  • Must be able to work a flexible work schedule including evenings and weekends.
  • Able to handle a large volume of guest interactions in an efficient and courteous manner.
  • Proficient in Microsoft Office, Internet, and other hotel programs (i.e. Opera PMS, KnowCross, Alice, Micros etc.)


Physical Requirements:

  • Must be able to seize, grasp, turn and hold objects with hands.
  • Long periods of sitting or standing.
  • Fast paced movements occasionally required to go from one part of the club to others.
  • Must be able to understand and communicate clearly with guests, members, and coworkers.
  • Must be able to reach and handle the computer, keyboard, and desktop items.
  • Occasionally kneel, bend, crouch and climb as required.


Our Doors Are Yours to Open…

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.


Apply today and join us as a Concierge


Work Perks…

  • Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
  • Referral bonus + competitive compensation
  • Career development, career training and the opportunity to work internationally
  • Flexible work schedules
  • Discounted family rates
  • Family meals
  • Two weeks’ vacation, 9 days PTO, 9 Holidays

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