Concierge

3 weeks ago

New York, United States The William Vale Full time

Concierge


Reports to: Director of Guest Relations


Intro

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort – we pride ourselves on offering warm hospitality to all.

We understand that for our Colleagues to give their best work, we must meet (and exceed) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.


Overview

Success awaits a hands-on, personable, motivated, and professional Concierge to join our team. Our Concierge is organized, responsible and has a genuine desire to create unique and memorable experiences for our guests.


Responsibilities

  • Providing information about the hotel's amenities, services, and policies.
  • Handling guest requests, such as booking transportation, making restaurant reservations, or arranging tours and activities.
  • Offering recommendations for local attractions, restaurants, entertainment, and other points of interest.
  • Providing directions and maps to help guests navigate the area.
  • Offering insider knowledge about the city or region to enhance the guest experience.
  • Making reservations for guests at restaurants, theaters, spa services, or any other requested venues.
  • Booking transportation services, including taxis, limousines, or rental cars.
  • Assisting with arranging special occasions, such as anniversary celebrations or surprise gifts for guests.
  • Addressing guest concerns and resolving any issues or complaints to ensure guest satisfaction.
  • Keeping records of guest requests, reservations, and interactions.
  • Managing a database of local service providers and contact information.
  • Assisting with shipping lost items or helping guests retrieve belongings left behind.
  • Serving as a central point of contact for guests, offering assistance, information, and support throughout their stay.
  • Collaborating with other hotel departments, such as front desk, housekeeping, and room service, to meet guest needs.
  • Building relationships with repeat guests to provide personalized service and anticipate their needs.
  • Perform other duties as requested by ownership and management.
  • Attend all hotel required meetings and training.


Skills

  • Must be able to effectively communicate both verbally and written, with all level of Colleagues and guests in an attentive, friendly, courteous and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by guests.
  • Must be able to prioritize departmental functions to meet deadlines.
  • Proactive approach to problem resolution, including: anticipating, preventing, identifying, and solving issues as needed. Contribute to short term and long-term problem solving.
  • Maintain a high standard of personal appearance and grooming.
  • Must be able to maintain confidentiality of sensitive guest information.


Qualifications

  • Minimum of (2) years’ Concierge in a hotel.
  • High School diploma or equivalent required.
  • Working knowledge of office software, PMS, and phone systems.
  • Flexibility with schedule, based on business demands.
  • Capacity to carry out minimum travel as needed.
  • Many concierges are fluent in multiple languages to assist international travelers (preferred but not necessary).
  • Comply with Standards and regulations to encourage safe and efficient hotel operations.

  • Creative Director

    1 month ago

    New York, United States Ring Concierge Full time

    About RoleRing Concierge's marketing team is on the hunt for a dynamic Creative Director to join its fast paced team. In this role, the Creative Director will work with and inspire the creative team through innovative creative strategy, ideas and design output. The Creative Director will have the opportunity to shape and innovate the course of creative...

  • Model/asset Creator

    4 days ago

    New York, United States Ring Concierge Full time

    **MODEL** **Act as our Ring Concierge Model for day-to-day photos and videos, as well as be the one to capture both still images and video content** - Partner with the Creative and Merchandising teams to create on-figure images and videos for product pages and Social Media (ie. necklaces, earrings, rings) - Partner with the Bridal team to capture polished...

  • Concierge

    4 days ago

    New York, United States Related Partners, Inc. Full time

    To learn more about Related click here: Relateds Luxury Building, located in Roosevelt Island is seeking a Concierge to join their team. Responsibilities include: Creating a luxury environment and exceeding expectations in all hospitality services A Concierge, Hospitality, Hotel, Property Management

  • Creative Director

    3 days ago

    New York, United States Ring Concierge Full time

    About Role Ring Concierge's marketing team is on the hunt for a dynamic Creative Director to join its fast paced team. In this role, the Creative Director will work with and inspire the creative team through innovative creative strategy, ideas and design output. The Creative Director will have the opportunity to shape and innovate the course of creative...

  • Concierge

    1 month ago

    New York, United States IHMS LLC. Full time

    POSITION OVERVIEW: - As a Concierge at The Pierre New York, A Taj Hotel, you will be the epitome of hospitality and service excellence. You will play a pivotal role in ensuring that our guests’ needs are not only met but exceeded, providing personalized assistance and recommendations to enhance their experience at our prestigious establishment. KEY...

  • Concierge

    2 weeks ago

    New York, United States Tech Connected Full time

    **Job Location**: New York City **Position**: Concierge **About the Role**: We are seeking a knowledgeable and personable individual to join our team as a Concierge. In this role, you will be the face of our establishment, providing exceptional service and assistance to our guests. If you have a passion for hospitality, excellent communication skills, and...

  • Quality Assurance Manager, Fine Jewelry

    5 days ago

    New York, United States Ring Concierge Full time

    About the Role Ring Concierge is a rapidly growing, female-founded fine jewelry company, specializing in custom engagement rings and fine jewelry. We are seeking a Quality Assurance Manager to join our team! The ideal candidate should have a passion for product and craftsmanship. This position will be responsible for conducting inspections on incoming...

  • Concierge

    4 days ago

    New York, United States Marriott Hotels & Resorts Full time

    Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to Concierge, Hotel, Benefits

  • Concierge

    4 days ago

    New York, United States Trump Hotel Collection Full time

    Trump International Hotel and Tower New York is looking for a Concierge to join our dynamic team. Responsibilities include: * Greet guests in a warm and professional manner * Provide information to guests and visitors regarding the hotel and the city * Identify guests' needs and assist with recommendations and arrangements (reservations, transportation,...

  • Concierge

    6 days ago

    New York, United States IHMS LLC. Full time

    Job DescriptionJob DescriptionPOSITION OVERVIEW:As a Concierge at The Pierre New York, A Taj Hotel, you will be the epitome of hospitality and service excellence. You will play a pivotal role in ensuring that our guests’ needs are not only met but exceeded, providing personalized assistance and recommendations to enhance their experience at our prestigious...

  • Concierge

    1 month ago

    New York, United States IHMS LLC. Full time

    Job DescriptionJob DescriptionPOSITION OVERVIEW:As a Concierge at The Pierre New York, A Taj Hotel, you will be the epitome of hospitality and service excellence. You will play a pivotal role in ensuring that our guests’ needs are not only met but exceeded, providing personalized assistance and recommendations to enhance their experience at our prestigious...

  • Concierge

    3 days ago

    New York, United States Trump Intl Full time

    Job DescriptionJob DescriptionTrump International Hotel and Tower New York is looking for a Concierge to join our dynamic team. Responsibilities include:Greet guests in a warm and professional mannerProvide information to guests and visitors regarding the hotel and the cityIdentify guests’ needs and assist with recommendations and arrangements...

  • Virtual Concierge

    1 month ago

    New York, United States LIVunLtd Full time

    LIVunLtd is looking for a Virtual Concierge to join our growing team! As a Virtual Concierge you will provide the ultimate white-glove experience for our high-powered corporate and residential accounts in NYC and beyond. The Virtual Concierge position is perfect for individuals with experience in luxury hospitality, who are highly motivated, positive and...

  • Custom Experience Concierge

    3 weeks ago

    New York, United States Dry Farm Wines, Inc. Full time

    You must have experience in wine, and preferably natural wine! Whats a Custom Experience Concierge? Glad you asked! Its someone whose heart and soul are focused on ensuring our customers have a Concierge-level experience with us. Our Member Service Concierge, Experience, Member Service, Manufacturing, Business Services, Wine

  • Concierge Associate

    7 days ago

    New York, United States SPS-North America Full time

    **Job Title**:Concierge Associate** **Reports To**: The **Concierge Associate** will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. **Job Overview**: The **Concierge Associate** provides exceptional office and front of office services. As the first face and first impression for SPS offices, including many...

  • Concierge

    4 days ago

    New York, United States SH Hotels and Resorts Full time

    29.4833Grow with us...Life at SH is based on a simple idea: the world is beautiful, and we want to keep it that way, which means we always seek out new experiences, new neighborhoods, and all the roads in between.  We are currently in search of a Concierge and a true bon vivant—a person who loves, more than anything, to eat, drink, chat, and explore,...

  • Overnight Concierge/Porter

    1 week ago

    New York, United States Related Partners, Inc. Full time

    To learn more about Related visit Relateds Luxury Building, located in West Chelsea, is seeking an Overnight Concierge/ Porter to join their team! Responsibilities include: Creating a luxury environment and exceeding expectations in all hospitality Concierge, Overnight, Hospitality, Hotel, Property Management

  • Director of Concierge

    1 month ago

    New York, United States PBS Facility Services Full time

    Job DescriptionJob DescriptionAbout the role: PBS Facility Service is in search of a Director of Concierge. This pivotal role entails overseeing and guiding a team of doorman supervisors, ensuring the delivery of top-tier services to our clients. We are seeking an individual with exceptional leadership skills, a knack for making strategic decisions, and a...

  • Residential Concierge

    2 months ago

    New York, United States Kent Building Services LLC Full time

    Residential ConciergeKent Services is seeking candidates for a Residential Concierge position to provide Front Desk operations support, controlled access to the property, and safeguarding persons and other assets.Essential Responsibilities: Greet and acknowledge all residents and announce all visitors. Monitors, announces and control access to the...

  • Area Manager

    4 weeks ago

    New York, United States Opus Operations Full time

    Area Manager - Security and Concierge Services **Position Overview**: **Key Responsibilities**: **Leadership and Team Management**: Lead and inspire a team of security personnel and concierge staff. Provide guidance, training, and supervision to ensure high-performance levels. Foster a positive and collaborative work environment. **Security...