Revenue Cycle Systems Specialist

We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and leaders we support.

About The Company
Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate over 180 senior living, home health, hospice, and home care operations across 14 states, and we are growing These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the "Service Center," a world-class service team that provides the centralized clinical, legal, compliance, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.

Another Factor That Sets Us Apart From Other Companies Is The Quality Of Our Most Valuable Resource – Our People. We Are Dedicated To Living Out Our Culture As Defined By Our Core Values, "CAPLICO"

C
ustomer Second

A
ccountability

P
assion for Learning

L
ove One Another

I
ntelligent Risk Taking

C
elebrate

O
wnership

By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally, promoting development that leads to continued success.

Job Summary
As a highly visible, accessible, and dedicated member of our service team, the primary purpose of this position is to support the revenue cycle (RC) management team and field partners in the revenue cycle which includes billing, collecting, and recording revenue transactions in the home health, hospice and home care industries.

Duties & Responsibilities

• Support the accounts receivable functions under the supervision of the RC Systems Resource Lead.
• Enhance the agencies' policies and procedures surrounding the revenue and accounts receivable cycles.
• Assist agencies in the development and use of accounting policies and procedures, and establish rapport in and between departments so that each can realize the importance of accurate reporting procedures.
• Monitor internal controls to ensure compliance with established procedures related to revenue and accounts receivable.
• Partner with RC Portfolio Resources to monitor accounts receivable and develop action plans.
• Provide expert knowledge on software systems used in home health, hospice, and home care lines of business. Ability to train staff in software systems and processes.
• Develop and utilize software reports for AR metrics and trends.
• Monitor the workflow process within the system and alert appropriate organizational Resources.
• Manage time equally between service center projects and field support.
• Utilizes ticketing software by routing and troubleshooting claims and EMR issues.
• Manage payor builds and updates for acquisitions, branch expansions, startups, and new contracts.
• Assist in maintaining payor portals and access to clearinghouses.

Staff Development

• Attend and participate in workshops, seminars, etc., to keep abreast of current changes in the home health, home care, and hospice fields, as well as to maintain a professional status.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment.
• Maintain and demonstrate company culture and values.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• 2 + years of accounts receivable experience in Home Health, Home Care, and Hospice lines of business.
• Experience assisting, training, and supporting business office managers at multiple sites is a plus.
• Experience in the following platforms preferred: Homecare Homebase, QuickBooks, and Waystar.
• Experience in the following platforms is a plus: Wellsky (ClearCare), EZ Claim, HomeTrack, CareVoyant, and/or Axis Care.

Additional Information
We are committed to providing a competitive Total Rewards Package that meets the needs of our employees.

From a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k) plan with company match and various other benefits, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System, as well as training sessions and seminars.

Compensation
: Based on experience.

Type
: Full Time

Location
: Hybrid, Nashville, TN

Pennant Service Center

1675 E. Riverside Drive, #150

Eagle, ID 83616

About The Pennant Group
We are proud to be affiliated with the Pennant Group, Inc. (NASDAQ: PNTG). Pennant was created in 2019 in connection with The Ensign Group, Inc.'s (NASDAQ: ENSG) spin-off of its home health, hospice, and senior living businesses. We believe that through our innovative operating model, we can foster a new level of patient care and professional expertise at our independent operating subsidiaries, setting a new industry standard for quality home health, hospice, and senior living services. You can learn more about The Pennant Group at

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available