Revenue Cycle Specialist

Ranked one of Tennessee's top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness.  Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. 

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you

Position Summary
The Revenue Cycle Specialist supports the daily operations of the billing and reimbursement process to ensure accurate and timely capture of revenue. This role is responsible for managing claims, payments, denials, and account follow-up. The Revenue Cycle Specialist works closely with team members to maintain compliance with payer requirements and internal policies, helping to safeguard the organization's financial health.

Key Responsibilities

• Review and submit claims to payers accurately and on time.
• Monitor accounts receivable and follow up on outstanding balances.
• Investigate and resolve billing errors, denials, and rejections.
• Post payments and adjustments into the billing system.
• Communicate with payers, patients, and internal departments regarding claim status, coverage issues, and payment discrepancies.
• Maintain accurate and organized documentation of all account activities.
• Support compliance with payer regulations and internal revenue cycle policies.
• Assist with routine reporting and provide data to support leadership and analysts.

Qualifications

• High school diploma or equivalent required; Associate's degree in Business, Finance, or Healthcare Administration preferred.
• 1–2 years of experience in medical billing, collections, or related revenue cycle functions.
• Basic understanding of insurance billing, coding, and reimbursement processes.
• Proficiency with Microsoft Office (Excel, Word, Outlook); experience with billing/EHR systems preferred.
• Strong attention to detail and ability to manage multiple tasks.
• Effective written and verbal communication skills.

Core Competencies

• Accuracy and attention to detail.
• Dependability and ability to meet deadlines.
• Problem-solving and willingness to escalate issues when appropriate.
• Strong customer service focus with patients, payers, and internal staff.

BENEFITS: Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts 

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.