Director Of Client Engagement

Director of Client Engagement

Join a High Energy, Compassionate Legal Team

Are you a natural relationship builder who thrives on helping others and closing the deal? Do you want to be part of a close-knit, mission-driven law firm where your work truly impacts lives and where your talent and results are rewarded?

If so, this is your opportunity to take your career to the next level

We're a rapidly growing law firm seeking an exceptional Director of Client Engagement to lead client relations and conversion efforts. In this pivotal role, you'll be the first point of contact for potential clients, guiding them with empathy, clarity, and confidence through one of the most important decisions of their lives.

We're looking for someone who is:

• A sales guru who knows how to connect, build trust, and convert leads with ease
• A compassionate communicator who listens with empathy and sincerity
• A motivated self-starter who thrives in a fast-paced, collaborative team environment
• Experienced in selling Legal professional services

In return, you'll enjoy:

• A Supportive, Team-Oriented Culture: Work with professionals who care about clients and each other
• Opportunities for Growth: Play a key role in shaping client experience and firm success
• If you're ready to bring your energy, professionalism, and heart to a team that values both results and relationships, we want to meet you
• Performance-Based Bonuses: Competitive monthly incentives for conversions

Apply today and discover what it feels like to be part of a firm where your work truly matters — and your success is celebrated.

Compensation:

$49,920 yearly + Performance bonuses

Responsibilities:

• Set appointments for potential clients that meet our criteria to keep our lawyers' schedules organized and grow our caseload
• Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files
• Coordinate awareness initiatives and foster relationships with other attorneys alongside the marketing team in order to help grow our prospective client base
• Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard

• Conduct various tasks around the office such as managing spreadsheets, writing emails, faxing and copying, and transcribing notes to make sure all processes run smoothly

• Be a "TEAM" player and cover your fellow co-workers to help our firm help our prospective new clients find clarity around and relief from the situation that brought them to the Firm in the first place

• Follow up with PNCs who said no or are on the fence about hiring
• Utilize a consultative selling approach when conducting sales calls to illustrate the "value" and "benefits" of our services
• Update the CRM system with details of all interactions with prospects and clients in a timely manner
• Ensure all necessary documents have been explained, signed, and completed by the client in their entirety before transferring the client to Legal.
• Ensure you are using our "Visual Prompt" when in the intake meeting with the client.

Qualifications:

• High school diploma or equivalent needed, while a Bachelor's degree is desired
• Strong computer and data entry skills
• Previous experience with CRM and case management software desired
• Excellent and empathetic verbal and written communication skills required
• Previous legal experience highly valued

• Previous customer service or sales experience preferred

• Proven track record utilizing a consultative sales approach

• Independent, self-starter who thrives on immersion in a rapidly changing environment and excellent problem-solving and analytical skills
• Proactive, can-do attitude, with great follow-through and resourcefulness, along with attention to detail
• Strong communication and interpersonal skills with the ability to be personable yet persistent
• Strong Attention to detail

About Company

At The Murphy Law Firm, we're experiencing rapid growth and have earned a strong reputation for delivering exceptional, client-centered legal services. We are a diverse and innovative team, driven by our core values of Passionate, Personable, and Persistent. Joining us means being part of a firm that values creativity, commitment, and a genuine dedication to client success.

If you're looking to make an impact in a dynamic and supportive environment, The Murphy Law Firm may be the perfect place for you. Join our TEAM as we help shepherd families through messy divorces and custody battles to a brighter future

Learn more about The Murphy Law Firm and our Managing Attorney, Angel Murphy, to see if this is the right place for your next career move. Join us in delivering compassionate, determined legal services to clients in the DMV area