Client Engagement

STOP: Read This First Before Applying:

This is a sales role with significant earning potential through performance bonuses. If you're shy, uncomfortable with persuasion, or hesitant to pick up the phone and close deals, this position is not for you.

We need someone who:

• Thrives on sales targets and gets excited about earning performance bonuses on top of base salary
• Confidently initiates conversations with potential clients and guides them to decisions
• Follows instructions precisely (if you skip any part of our application process, your submission will be automatically disqualified)
• Sells with empathy – you understand that immigration clients need both confidence and compassion

This role requires:

• Proven sales experience (immigration or legal sales preferred)
• Comfort with cold outreach, lead follow-up, and closing consultations
• Bilingual fluency (Spanish/English) – you'll be selling to our Hispanic/Latino client base
• Ability to meet monthly client acquisition goals and earn substantial performance bonuses

Compensation Structure:

Competitive base salary + performance-based bonuses (top performers significantly increase their earnings)

If you're not a natural closer who can sell with heart and wants to be rewarded for results, please do not apply.

About Us: At Santiago Legal, we are dedicated to supporting clients through complex immigration processes with compassion. We value trust, integrity, and excellence in all our interactions and strive to create a supportive environment for both clients and team members

If the statements below appeal to you, then you may be our next Client Engagement Specialist

• You smile when you answer the phone
• You are very good with calendars, e-mail, spreadsheets, word processing, and the internet
• Your middle name is "No Drama."
• You are an awesome juggler of tasks and can change gears quickly - You do not think scanning and copying are "beneath you."

INSTRUCTIONS TO APPLY: Prepare a writing sample with no more than TWO paragraphs and a closing sentence. In the first paragraph, explain what you believe are the 3 most essential qualities needed in someone who works with Immigration clients and why you think they are the most important. In the second paragraph, explain why you applied to this particular ad. As a closing sentence, please write, "I have read the instructions contained in the job posting and have followed them."

Do not send your resume through this website. Email your resume and cover letter in PDF format to The email's subject line should be your last name (all caps), followed by the position you are applying for in lowercase, followed by one word that you would use to describe yourself in all caps. [For example, SMITH sales AWESOME]

APPLICATIONS THAT DO NOT FOLLOW INSTRUCTIONS WILL NOT BE CONSIDERED.

Compensation:

$20,000 - $32,000

Responsibilities:

• Develop and implement sales strategies that maintain high levels of occupancy and profitability through coordination with department managers
• Report on sales activities for the previous and future weeks in meetings with department leaders, and prepare a monthly expense report for all hotel sales-related expenditures
• Solicit new guests with targeted outbound sales initiatives, such as personal calls to your network and phone solicitations to local professionals, travel agencies, and other groups that will generate new revenue
• Analyze market data and use it to develop methods for meeting financial targets, designing marketing plan deliverables, and developing an annual sales forecast

• Establish strategies to assist the sales team in meeting and exceeding monthly room booking goals that are aligned with overall hotel and revenue management objectives

• Engage with potential clients through meetings, phone calls, and virtual consultations to understand their immigration needs.

• Collaborate with attorneys to provide expert guidance during the initial stages of the client journey.
• Proactively handle sales leads and follow up on inquiries to ensure high levels of client satisfaction.
• Document client interactions accurately and maintain detailed records.
• Update the management team regularly with client feedback and strategic insights.

Qualifications:

• This position requires a high school diploma or equivalent (GED) and a bachelor's degree in a relevant field
• Demonstrates a proven track record of success in sales through lead-generation and closing
• 5+ years of experience in sales, preferably in the hospitality field, is required
• We prefer someone with prior hospitality experience but is not required

• Must be able to use basic computer software including Microsoft Office

• Fluency in both Spanish and English is required.

• Strong sales experience, preferably in a legal or client-focused industry.
• Excellent interpersonal skills and the ability to empathize with clients facing challenging situations.
• Self-motivated with a proven ability to work independently and achieve targets.

About Company

We want to be known for helping clients emerge from an extremely emotional process feeling as though they are a better person, in a better position, and that they have a team behind them that really cares and fights for them.