Front Desk Coordinator

5 days ago

Houston, Texas, United States Leg Pain Clinic Full time $33,280 - $67,520 per year

About Us

The Leg Pain Clinic is a physician-led, outpatient Interventional Radiology practice offering advanced, minimally invasive treatments (e.g., knee arthritis, varicose veins, PAD, UFE, embolization procedures). We value warm, efficient patient experiences and buttoned-up clinical and billing workflows.

The Role

You'll be the first friendly face our patients meet. As Front Desk Coordinator, you'll manage check-in/check-out, phones, scheduling, and day-of procedure logistics while keeping patient flow smooth and documentation accurate.

What You'll Do

  • Greet patients, verify identity, and complete check-in/check-out with professionalism and empathy
  • Answer multi-line phones; route messages; provide clear, courteous information
  • Schedule clinic visits, imaging, and procedures; manage provider calendars and confirmations
  • Verify benefits; collect copays/self-pay; issue receipts; reconcile daily deposits
  • Scan and upload documents; ensure clean, complete charts in eClinicalWorks (eCW)
  • Obtain/track referrals, authorizations, lab/imaging results; coordinate records requests
  • Maintain lobby and front desk supplies; prepare daily patient packets and procedure day rosters
  • Protect PHI and uphold HIPAA at all times; follow clinic SOPs and checklists
  • Support special projects (patient reminders, reviews, outreach) as needed

What You'll Bring

  • 1+ year medical front desk, scheduler, or patient access experience (interventional, vascular, or surgical setting a plus)
  • eClinicalWorks (eCW) experience strongly preferred (or similar EMR)
  • Confident with insurance/benefit verification, copay collections, and basic medical terminology
  • Excellent communication, de-escalation, and time-management skills; detail-oriented and reliable
  • Comfortable in a fast-moving, procedure-day environment; team-first mindset
  • Bilingual English/Spanish strongly preferred

Nice-to-Have

  • Familiarity with CPT/ICD basics, prior auth workflows, and medical records coordination
  • Experience supporting outpatient procedures (pre-op checklists, confirmations, post-visit instructions)

Benefits & Perks

  • Competitive pay with performance incentives
  • Training and growth in a modern, physician-led practice
  • Supportive team culture, predictable weekday schedule

Job Type: Full-time

Pay: $ $16.00 per hour

Expected hours: 30 – 40 per week

Work Location: In person

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