Front Desk Manager

20 hours ago

Houston, Texas, United States Kompose Hotel Houston Full time

Kozy Hotel Houston North is seeking an experienced and dynamic Front Desk Manager to lead our front desk team. As a luxury boutique hotel, we pride ourselves on delivering exceptional guest experiences and personalized service. The Front Desk Manager plays a crucial role in ensuring the smooth operation of front desk services and maintaining high standards of guest satisfaction.

Responsibilities:

  • Manage daily front desk operations, including check-in, check-out, and guest services, to ensure efficiency and guest satisfaction.
  • Lead, mentor, and train front desk staff to provide excellent customer service and uphold the hotel's standards and values.
  • Monitor guest feedback and respond promptly to any inquiries, requests, or complaints to ensure guest satisfaction.
  • Coordinate with other hotel departments, such as housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues or concerns.
  • Oversee front desk administrative tasks, including scheduling, payroll, and inventory management, to ensure accuracy and compliance with hotel policies.
  • Conduct regular performance evaluations for front desk staff and provide feedback for improvement.
  • Implement and enforce hotel policies and procedures related to guest services, safety, and security.
  • Stay updated on industry trends, best practices, and technologies to continuously improve front desk operations and guest experiences.
  • Assist with special projects, events, and initiatives as assigned by hotel management.

Qualifications:

  • Minimum of 3 years of experience in hotel front desk management or similar role, preferably in a luxury hotel environment.
  • Excellent communication, leadership, and interpersonal skills.
  • Strong problem-solving abilities and ability to handle stressful situations with calmness and professionalism.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
  • Knowledge of local attractions, restaurants, and amenities to assist guests with recommendations.
  • Positive attitude, strong work ethic, and passion for delivering exceptional guest experiences.

If you are a motivated and experienced hospitality professional with a passion for providing exceptional service and leading a team to success, we encourage you to apply for the Front Desk Manager position at Kozy Hotel Houston North.

Join us in creating unforgettable experiences for our guests at Kozy Hotel Houston North.

Job Type: Full-time

Pay: $42,000.00 per year

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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