Front Desk Associate

1 week ago

Houston, Texas, United States PA Hospitality Full time

Job Overview

We are seeking a dedicated and friendly Front Desk Agent to join our team at our esteemed hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, and assist with guest inquiries to enhance their overall experience.

Duties

  • Greet guests upon arrival with a warm and friendly demeanor.
  • Manage the front desk operations, including check-in and check-out procedures.
  • Handle reservations and provide information about hotel amenities and services.
  • Address guest inquiries and resolve any issues or complaints promptly.
  • Maintain accurate records of guest information and transactions.
  • Operate multi-line phone systems to answer calls and direct them appropriately.
  • Conduct night audits as required, ensuring all financial transactions are accurate.
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Provide concierge services by recommending local attractions, dining options, and activities.
  • Uphold high standards of cleanliness and organization at the front desk area.

Qualifications

  • Previous experience in hotel management or front desk operations is preferred.
  • Strong customer service skills with a focus on guest relations.
  • Multilingual or bilingual abilities are a plus to assist diverse clientele.
  • Familiarity with hospitality management software is beneficial.
  • Excellent phone etiquette and communication skills are essential.
  • Ability to work flexible hours, including nights, weekends, and holidays as needed.
  • Strong organizational skills with attention to detail in managing reservations and guest requests.
  • A passion for hospitality and creating memorable experiences for guests. Join our team as a Front Desk Agent where you can make a difference in our guests' stay while working in a dynamic environment

Job Types: Full-time, Part-time

Pay: $ $15.00 per hour

Benefits:

  • Paid time off

Work Location: In person

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