Service Coordinator

3 days ago

Spring Valley, New York, United States Culinary Depot Full time

Culinary Depot is a leading provider of commercial kitchen equipment and solutions, dedicated to delivering exceptional service and support to our customers.

Role Summary:
We are looking for a detail-oriented and customer-focused Service Coordinator to join our team. In this role, you will ensure that customers receive timely and efficient service for their kitchen equipment needs. You will manage service scheduling, coordinate with manufacturers, respond to customer inquiries, and resolve issues to maintain high levels of satisfaction.

Key Responsibilities:

  • Schedule and dispatch local technicians to ensure timely service delivery

  • Communicate with manufacturers to secure warranty coverage

  • Respond to customer inquiries via phone, email, and chat promptly and professionally

  • Resolve customer complaints and equipment-related issues

  • Monitor outstanding cases via dashboard and provide regular updates to customers

  • Collaborate with internal departments to resolve customer inquiries

  • Identify trends in customer requests, manufacturer responses, or equipment issues and report to management

  • Work closely with fellow Service Coordinators to ensure seamless service delivery

Ideal Candidate:

  • Strong organizational and communication skills

  • Experience in customer service or technical support, preferably in foodservice or equipment-related industries

  • Proactive, detail-oriented, and able to manage multiple priorities

  • Comfortable working with cross-functional teams and external vendors

  • Problem-solving mindset with a focus on improving processes

Why Culinary Depot:
Join a dynamic and supportive team committed to customer satisfaction and operational excellence. We value collaboration, continuous learning, and a "get it done" attitude.
We encourage you to apply, even if you don't meet every qualification. Your unique skills and experiences could be exactly what we're looking for

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