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Veterinary Client Service Representative

3 weeks ago

Lakeland, Florida, United States SPCA Florida Full time


We are in search of a Veterinary Client Service Coordinator who is dedicated to customer service, patient care, and thrives in a collaborative environment. We are looking for an individual who not only loves dogs and cats but also excels in client communication and is committed to delivering the best possible care to our clients and their animals in our community.
 
Why You Will Love Working for SPCA Florida Veterinary Clinic:
  • Amazing Work Environment: We're more than just coworkers—we're a family Our veterinary clinic is known for its positive, supportive, and fun atmosphere where you'll truly feel valued. Supportive environment where your voice matters, and a gossip-free culture is actively practiced
  • State-of-the-Art Facility: Work in a well-equipped public clinic that supports high-quality care and offers the tools you need to thrive.
  • Growth Opportunities: Be part of a team that's committed to your success and development—whether it's learning new skills or advancing in your career We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care. We support and encourage each other and love to celebrate wins, big or small.
  • Diverse Experiences: Work with a variety of caseloads, each with unique medical, behavioral, and environmental needs, keeping every day exciting.
  • Work-life Balance: We are committed to offering a benefits package that supports your life, well-being, and thank you for the care you give our animals every day. Just because veterinary medicine is your calling in life doesn't mean you shouldn't have a life outside of your job.
What You'll Be Doing:
  • Serve as the primary point of contact for clients, providing exceptional customer service to make our clients feel welcomed and appreciated
  • Schedule appointments and maintain the appointment calendar for clients
  • Coordinate and communicate with veterinary staff to ensure efficient and timely delivery of services
  • Remain calm in stressful and emotional situations while confidently interacting with clients in person and on the phone.
  • Maintain accurate client records and update client information as necessary
  • Manage the financial needs of the hospital by maintaining accurate balances through the collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
  • Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, veterinary procedures, medication administration, and all other hospital services/procedures.
  • Demonstrate the ability to show empathy toward clients and treat pets with compassion and respect.
What's In It For You
  • Competitive hourly pay based on experience
  • 403B Retirement Plan
  • Holiday Pay
  • Paid time off after 60 days
  • Health Insurance – ¾ paid by SPCA Florida
  • Dental and Vision Insurance
  • Opportunity for Career Advancement and Learning
  • Public Service Loan Forgiveness (PSLF)
  • Continuing Education
  • An all-around amazing family-like team to work with
  • Generous Personal Pet Care Discounts
  • No Weekend Work with Emphasis on Work / Life Balance
What We're Looking For
  • Kind-hearted & empathetic—someone who genuinely cares about clients and their pets
  • A people-person—friendly and professional, even during stressful moments
  • A smart & resourceful multitasker—able to juggle different tasks at once
  • A team player who values respect, no drama, and a positive work culture
  • Be flexible in attitude and work habits.
  • High school diploma or equivalent required. 
  • At least one year's recent experience in a medical environment (preferably a veterinary facility) with increasing responsibilities.  An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.
  • Knowledge of general office practices and procedures, and receptionist experience
  • Ability to perform clerical work with speed and accuracy, use a multiple-line telephone system; handle cash and other forms of payment, and interact closely with clients and patients daily.
  • Quickly learn how to pronounce, know the meaning of, and spell commonly used veterinary terms.
 
At SPCA Florida, we have established a strong balance between professional expertise and a positive work environment.
 
We are committed to being an Equal Opportunity Employer and maintaining a Drug-Free Workplace, which includes conducting background checks.