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Supervisor, Lab Client Services

2 weeks ago

Lakeland, Florida, United States Orlando Health Full time

Position Summary

Opening Summer 2026 at 4000 Lakeland Highlands Road, Lakeland, FL.

Orlando Health offers a great DAY ONE benefits package that includes:

  • Medical, Dental, Vision & Prescription Drug Plans
  • Flexible Spending Accounts & Health Savings Accounts
  • Paid Time Off (accrued)
  • Education Assistance: Preferred Education Program-100% PAID Tuition, Tuition reimbursement & repayment of previous loans
  • Disability and Life Insurance
  • Retirement Savings Plan
  • Family Care Benefits & so much more

________________________________________________________________________________________

Position Summary:

The Supervisor Laboratory Client Services oversees daily operations within the department, ensuring high-quality service delivery and adherence to all applicable standards and regulations. This role provides leadership in laboratory support services, including central processing, phlebotomy, specimen send-outs, and billing. The supervisor ensures operational efficiency, addresses service requests, and supports overall patient care through collaborative efforts with clients and healthcare teams.

Responsibilities

Essential Functions



• Monitors daily laboratory operations to maintain performance quality and regulatory compliance.

• Develops and implements departmental policies and procedures to optimize resource utilization and service quality.

• Builds and sustains effective relationships with laboratory clients and nursing departments to identify and address service opportunities.

• Promotes a positive and professional approach and always communicates effectively with customers and team members to identify and resolve service problems.

• Handles customer complaints and concerns while working to increase overall customer satisfaction.

• Participates in the preparation of the department budget.

• Establishes and maintains safety, policies, procedures, objectives, and infection control within the department.

• Ensures team compliance with all corporate education and recertification requirements.

• Ensures staff and department compliance with federal, state, and hospital regulatory requirements.

• Maintains thorough knowledge of laboratory processes, including billing, compliance, and computer services.

• Manages Kronos scheduling and payroll for the assigned laboratory team.

• Manages various human resources functions including hiring, training, work assignments, coaching plans, and performance counseling.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

• Maintains compliance with all Orlando Health policies and procedures.


Other Related Functions



• Assists leadership in planning and organizing department activities.

• Attends educational opportunities outside of the department as directed by leadership.

• Demonstrates awareness of legal issues pertaining to laboratory services and compliance with the standards of regulatory and accrediting agencies.

• Participates with the team in program planning and development: defining and implementing programmatic objectives, procedures, and policies; ensures the continuous improvement of services. Maintains required records, reports, and files.

• Works cooperatively with other departments within Orlando Health. Collaborates with partner agencies during case investigation and treatment.

• Responds to crisis situations requiring immediate intervention as deemed appropriate by the needs of the Laboratory Assistants
or Department leadership.

• Provides recommendations for the budget.

Qualifications

Education/Training

A bachelor's degree is required. An associate degree and two (2) years of experience in a laboratory or health-related field (in addition to the requirements listed in the Experience section) may substitute for the bachelor's degree.


Licensure/Certification
None.


Experience

Two (2) years of experience in a laboratory or health-related field is required.