Front Desk Supervisor

Anaheim Majestic Garden Hotel is hiring Our 489 Guest rooms and 20,000 square feet of banquet space offers more than just comfort. Our Team Members offer our Guests friendly, willing and helpful service, 24 hours a day, 365 days a year. Our peaceful and majestic gardens set the stage for a magical stay that is fun, inspiring and pleasantly unforgettable. Come join us

We are currently looking for a Front Desk Supervisor.

Principle Responsibilities/Position Purpose:

Provides ENTHUSIASTIC, FRIENDLY, COURTEOUS, AND GRACIOUS assistance to all Guests and fellow employees and maintains this level of service at all times. Accommodates the Guests' needs by providing personalized and individual assistance in arranging required services to ensure a positive Guest experience. Initiates friendly conversation with Guests and responds to all Guests' questions/problems/needs quickly and efficiently taking personal responsibility to meet or exceed Guest expectations. Scheduled as an Manager on duty on shifts.

ESSENTIAL FUNCTIONS:

Registration and Check-Out:

• Counts bank.
• Organizes the Front Desk and prepares for check-ins.
• Uses Front Office Property Management System.
• Greets and welcomes Guests to Hotel with a big genuine smile, welcoming body language, tone of voice and hospitality greeting. Informs Guest of Anaheim Majestic Garden Hotel Service Promise indicating Service Promise Touch Points.
• Establishes the payment method during check in.
• Secures authorization for credit cards. Checks Photo I.D.
• Uses effective sales techniques including up-selling.
• Checks Guests into their Guestrooms and offers assistance with any other needs.
• Processes Guest check-outs, and upon check-out, bids the Guests farewell, a safe journey, and an invitation to return.

Administrative:

• Prepares and uses an Arrivals List.
• Blocks and unblocks rooms.
• Processes room changes.
• Posts Guest charges and payments.
• Adjusts disputed Guest charges.
• Reconciles room status with the PM Housekeeping Report.
• Maintains a Guest Information Directory and keeps area changes up dated.
• Completes Shift Check List entirely and files when finished.
• Responsible for Bank including reporting of discrepancies.
• Issues and controls keys.
• Performs bucket checks.
• Cancels non-guaranteed reservations.
• Conducts daily audit for Disney ticket inventory.
• Manages MOD Bank and makes appropriate changes.
• Edits Front Office employees' work hours and reports to managers.
• Makes sure groups are blocked at least one week prior.

Supervisory:

• Trains/coaches GRAs, and demonstrates leadership by example.
• Ensures all GRAs finish their checklist.
• Ensures trash and cleaning is done.
• Councils GRAs on issues and brings to management's attention when needed.
• Is instrumental in maintaining open lines of communication between management and GRAs.

Additional Guest Services (During the check-in and check-out process, and any other time where Guest Service is needed):

• Prepares maps and provides directions.
• Helps Guests with special requests.
• Responds to questions about facilities and events. (Informs Guests of facilities, hours of operation, promotes Bistro, Deli, Gift Gallery, Lounge, Room Service, Pool, Game Room, Disney Shuttle, In-room Movie Channels including Adult Channels (and restrictions the Guest can apply), In-room Safe, Voice Mail, etc.
• Handles Guest Service problems.
• Follows Guest Privacy and Security Procedures.
• Processes Wake Up Calls.
• Makes Guest reservations.
• Processes Guest mail, packages and faxes.
• Uses copy machine.
• Arranges and assists Guests with Tour Information, Bookings, and Car Rental referrals according to established Hotel policy and procedure.

Assures Guest Satisfaction. Communicates with management personnel in case of problems:

• Demonstrates knowledge of emergency procedures.
• Is familiar with daily Hotel functions/events.
• Maintains cleanliness and orderliness of Front Desk and Service Promise Help Desk areas. Makes sure Front Desk is well stocked.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.

• At all times maintain the Front Desk area in a clean and orderly state, project favorable image of the Hotel to the public.
• Ability to perform other duties as requested or assigned by a member of hotel management.
• Ability to perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Provides customer service to guests, including information about hotel services, activities and local attractions.
• Performs other duties assigned by management.

OTHER DUTIES:

Assimilate into Anaheim Majestic Garden Hotel culture through understanding, supporting and participating in all elements of exceptional service. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

EDUCATION AND EXPERIENCE:

High School graduate or equivalent preferred but not necessary.

Experience preferred, but not required

Benefits include: 401k Health/Vision Insurance Dental Insurance Free Life Insurance Employment Assistance Program Employee Travel Program Vacation/sick pay

Anaheim Majestic Garden Hotel is an Equal Employment Opportunity Employer, we are a Drug Free work place and perform Background Checks. Anaheim Majestic Garden Hotel is an E-Verify Participant.

For other employment opportunities please visit:

Job Type: Full-time

Job Type: Full-time

Pay: $ $21.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person