Event Services Coordinator

Join the Power People in Portland

Edlen Electrical Exhibition Services, the leader in providing temporary utility services is seeking to hire Event Services Coordinators. The Event Services Coordinator (ESC) will have a passion for providing amazing customer service. The ESC obtains and manages all the information required to provide utility services while maintaining a safe environment and enhancing the customer experience. If you have experience, education or certifications in the hospitality industry, you are encouraged to apply.

If you are not familiar with temporary utilities, don't worry - we have an excellent training program that will give you the tools to be an exceptional and valued team member.

This position works on site for Edlen at the Oregon Convention Center and/or Portland Expo Center.

Essential Duties & Responsibilities:

1. Provide outstanding customer service. Answer phone, email and respond to client inquiries.

2. Book events in companies event software program (EMP) and update as information is received.

3. Create and maintain electronic files

4. Create order forms and distribute to general service contractors and clients
5. Obtain and confirm general service contractor move-in, exhibitor, show open and tear out hours
6. Obtain current and up-to-date floor plans
7. Obtain current and up-to-date exhibitors lists and enter individual exhibitor information and update as necessary
8. Enter and process exhibitor utility orders received via fax, email, mail and through on-line ordering
9. Collect payment for services before, during and post-event
10. Review and request additional information from exhibitors to meet their electrical needs prior to arrival at show site
11. Communicate regularly with client and decorator to obtain all event relevant information
12. Mark utility orders to the floor plan
13. Communicate with all members of electrical staff regarding orders, floor plan, scheduling, installation, onsite production and dismantle
14. Produce exhibitor and show management work orders
15. Produce and distribute relevant utility delivery lists before move-in
16. Obtain and enter show management and/or general service contractor utility requirements
17. Audit orders and show files to ensure accurate data entry
18. Attend planning, operations and pre-con meetings as needed
19. Manage and provide customer service onsite at the exhibitor service desk and/or labor desk
20. Interact with exhibitors on show site to ensure a successful installation and tear out
21. While onsite process new and revised orders, collect funds, create work orders and assign an electrician to complete the work
22. Onsite distribution of "no order" on file notices and final invoices
23. While onsite conduct a booth audit and collect funds if necessary
24. Enter all completed exhibitor and show management work orders at show site and process all final payments
25. Provide the tear-out delivery list and floor plan to foreman
26. Present show management invoice, obtain signature and payment
27. Organize information and take information back to the office
28. Reconcile paperwork, run reports and submit the event file and paperwork for final approval
29. Travel and assist branch offices when necessary
30. Other duties as assigned

Hours: Working early mornings, evenings, weekends and holidays is required to prep and service events. Due to the last minute nature of the work schedules are subject to change with very little or no notice.

Transportation: Reliable transportation is required and may be required.

Edlen offers:

• Competitive compensation and benefits packages
• Financial wellness benefits including a retirement plan
• Commitment to employee professional development and education
• Leave benefits such as paid time off and sick leave
• Celebration of employee achievements and service through recognition programs
• Commitment to community outreach by supporting a variety of non-profit organizations.
• Work environment emphasizing service, safety, & diversity
• Opportunity to travel and work at locations across the United States
• And most of all ... it's a fun place full of great people

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Work Location: In person