Resident Services Coordinator

RESIDENT SERVICES COORDINATOR (Bilingual English/Somali Required)

Organization: Hacienda Community Development Corporation
Date Posted: November 18, 2025
Location: Portland, OR
Position Type: Full-Time; Non-Exempt – 4 Day Workweek
Primary Job Functions: Social Services; Resource Navigation
Educational Requirements: An associate's degree or higher is preferred.
Experience Requirements: At least three years
Language Requirements:  Bilingual English/Somali required.
Salary Range: $47,840/year, paid hourly, with an up to 3% bilingual premium increase available at 90 days of employment.

Description & Details:

Hacienda CDC, a trusted community development corporation that strengthens individuals and families through affordable housing, holistic services, and advocacy, is searching for a Somali-speaking Resident Services Coordinator to bring their passion for serving people and the community while tackling new challenges with creativity and empathy.

When you join the Resident Services team at Hacienda CDC, you join a team dedicated to their work and the clients they serve. Your primary tasks will include providing support to the primarily Somali residents of our communities by directing them to resources that promote housing stability and resident health, engaging with Permanent Supportive Housing (PSH) residents to promote community integration, fostering community building among residents and property management, and more.

The ideal candidate will be highly self-motivated, non-judgmental, and able to express compassion for each resident. They will be familiar with trauma-informed practices, excel at relationship-building, and have a genuine joy for community building. They will embrace the inclusiveness of various cultures, ethnicities, and socioeconomic statuses and desire improved outcomes for each resident they serve.

Does this sound like you? If so, we offer:

• A mission focused on connecting low-income households and communities of color to new opportunities that support youth, families, and people on their journeys to start businesses or buy homes.
• An excellent opportunity for you to make a positive impact on our communities.
• A starting salary of $47,840/year, paid hourly, and a generous benefits package (see below).

This position's primary responsibilities include:

• Support resident housing stability through resource navigation, skill-building workshops, and collaboration with property management. 
• Build a network of resources to support eviction prevention, resident health, economic empowerment, and strong social connections among residents.
• Engage with a variety of community members, including Somali families, PSH residents, etc, with cultural sensitivity and in a trauma-informed manner. Working to promote their integration through events, resource navigation, and general on-site support activities.
• Communicate and collaborate regularly with the PSH service provider to ensure coordinated support to best serve the needs of PSH residents.
• Complete resident intakes, maintaining resident services databases, and producing required reports in an accurate and timely manner.
• Cultivate and maintaining positive relationships with residents, onsite staff, and internal Hacienda teams.
• Establish and maintain contact with residents through new tenant orientations, monthly resident newsletters, and daily touchpoints.
• Evaluate resident data, program assessments, and information gathered through popular education methods to inform partnerships and resident activities.
• Coordinate and host monthly resident activities, including community events, workshops, resident meetings, and celebrations.
• Facilitate weekly meetings with property managers to review rent-payment data, support planning for identified households, and program updates.
• Engage residents in input and feedback on neighborhood initiatives, housing developments, and other projects. 

Our ideal candidate must have:

• A minimum of three years of experience in community engagement/outreach, community organizing, or case management is required.
• At least an associate's degree with two years of experience in similar roles. 
• Bilingual English/Somali is required, with the ability to communicate effectively in both languages.
• The ability to be on-site daily, with a flexible schedule to work the occasional evening/weekend event.  
• Strength in teamwork, organization, and task prioritization.  
• A willingness to learn housing rules and regulations, such as Fair Housing, the Americans with Disabilities Act, and Reasonable Accommodations. 
• The ability to handle sensitive and confidential information.  
• The ability to learn and practice trauma-informed care techniques in all aspects of the position.

It would be great if you also had: 

• Experience or knowledge of property management and leases.
• A bachelor's degree in Social Work, Psychology, Sociology, Community Development, Communications, Public Health, or related fields. 
• Knowledge and familiarity with interacting with the Somali community, including a deep respect for their cultural practices.  
• Experience working with individuals experiencing mental health disabilities, substance use disorders, and/or houselessness, particularly in Permanent Supportive Housing (PSH) settings.
• Knowledge of eviction prevention methods, including resources for rent assistance, is highly desired.
• Prior knowledge of local resources, such as food banks, OHP, school districts, and others.
• Experience coordinating and stewarding partnerships.
• The ability to read, write, and speak Spanish.
• CPR Certification or the ability to become CPR certified within the first 90 days.

NOTE TO CANDIDATES: 

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description.  Hacienda CDC is committed to building a diverse and inclusive organization, and we strongly encourage you to apply, even if you do not believe you meet every one of the qualifications as described or if you require a reasonable accommodation to apply for or perform job duties. 

Hacienda CDC also recognizes the excellent leadership and teamwork capabilities of those who have served our country and acknowledges their unique viewpoints. We recognize how these skills can greatly impact our organization and the communities we serve. Therefore, all veterans are welcome and encouraged to apply. Please include your military experience on your resume so that we can prioritize you.

 

BENEFITS:

• Medical/Vision (HMO, PPO, HDHP options)
• Dental (PPO, HMO/ortho)
• Hacienda covers 90% of employee-only health premiums, 70% of family health premiums, 100% of dental
• 4-Day Workweek - usually Monday - Thursday
• Paid Time Off (0-2 yrs/3.6 weeks, 3-4 yrs/4.6 weeks, 5-9 yrs/5.6 weeks)
• 10 paid holidays per year
• 40I(k) Plan, 2% company match
• Flexible Spending Account (FSA)
• Health Spending Account (HSA)
• Paid Parental Leave – 6 weeks
• Tuition Reimbursement
• Professional Development
• Laptop
• Monthly cell phone stipend
• Long-term disability insurance
• Life insurance
• Employee Assistance Program

LOCATION:

Hacienda CDC headquarters are located in the Cully neighborhood, near the Portland Airport.

ABOUT HACIENDA COMMUNITY DEVELOPMENT CORPORATION (CDC):

Hacienda Community Development Corporation is a Latino-led organization dedicated to advancing the social and economic mobility of all communities.

Hacienda CDC was formed in 1992 to provide necessary housing and supportive services in Cully, a low-income, predominantly Latinx community. Today, we have 11 affordable housing communities with over 917 affordable housing communities in Northwestern Oregon. We embrace a holistic approach to development and serving Latinos throughout the region with programs in community economic development, homeownership, and youth and family services. Over the last 30 years, we have grown to become Oregon's largest Latino-led, Latino-serving housing organization.

We are a group of dedicated professionals committed to quality outcomes. We also value work-life balance and self-care so that we remain strong and sustainable over the long term.

PAY:

The salary and wage range Hacienda advertises for the position means that the starting pay offered to the candidate will fall within the range posted. We recognize that each candidate brings with them a unique combination of experiences, education, skills, and abilities; therefore, the offer will be tailored to the individual.

TO APPLY:

Please submit a resume and cover letter explaining your interest in the position. If you require special assistance in completing your application, please call

HACIENDA CDC is an Equal Opportunity Employer. The company's policy is to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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