Client Growth Manager

12 hours ago

Remote, Oregon, United States Quavo Full time $100,000 - $180,000 per year

About the role:

The Client Growth Manager leads Quavo's Account Management team, driving client retention, growth, and exceptional partnership through strategic leadership and hands-on portfolio management. You'll develop a high-performing team grounded in Quavo's values — Accountable, Passionate, Deliberate, Authentic, and Innovative — while strengthening client relationships and operational excellence.

This is a remote, full-time role offering competitive base salary, bonus, and commission. Travel (25–30%) is required.

Responsibilities include:

Leadership & Team Development

  • Lead, hire, onboard, and develop a high-performing AM team that embodies Quavo's commitment to Accountability and Authenticity.
  • Set clear expectations, metrics, and deliberate performance standards.
  • Provide ongoing coaching, structured evaluation, and candid, caring feedback.
  • Foster a culture of ownership, collaboration, and continuous improvement — encouraging passion for client success and innovation in how we serve them.
  • Align team priorities with organizational goals through clear, consistent communication

Client Relationships & Performance

  • Own executive relationships for strategic or high-growth accounts.
  • Serve as a trusted, authentic advisor by aligning client goals with Quavo's solutions.
  • Lead renewal and expansion strategies with AMs, holding the team accountable to growth targets.
  • Drive MBR/QBR processes and performance scorecards showcasing ROI and value realization.
  • Identify at-risk clients early and lead deliberate recovery plans.
  • Responsible for NRR, GRR, ARR growth, and NPS outcomes across the portfolio.

Cross-Functional & Strategic Collaboration

  • Partner closely with Sales, Product, Implementation, Support, and RevOps to deliver a seamless client experience.
  • Translate client insights into innovative improvements across product and process areas.
  • Represent the AM team in escalations and strategic discussions, modeling authentic communication and accountability.

Operational Excellence

  • Implement and continuously refine scalable AM processes, playbooks, and reporting standards.
  • Use client health metrics, forecasting tools (Salesforce, Snowflake), and data-driven insights to guide strategy and decisions.
  • Support strategic planning and business reviews by bringing a deliberate, analytical, and solutions-focused approach.

Required Qualifications:

  • 5+ years client-facing experience in SaaS, fintech, or financial services.
  • 1–2 years leading or mentoring AMs, CSMs, or similar roles.
  • Proven success driving retention, growth, and satisfaction in enterprise environments.
  • Strong leadership, communication, and negotiation skills with evidence of authentic relationship-building.
  • Comfortable operating with accountability, managing escalations, and influencing senior executives.
  • Ability to travel 25–30%.

Preferred Qualifications:

  • Bachelor's degree or equivalent experience.
  • Experience building or optimizing AM frameworks in a growth-stage SaaS company.
  • Experience in fraud, disputes, or financial compliance.
  • Demonstrated ability to turn clients into advocates through passionate, innovative partnership.

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