Highly Skilled Executive Assistant

15 hours ago

Waco, United States Heart of Texas Network Consultants, Inc. Full time
Job DescriptionJob Description

Heart of Texas Network Consultants (HOTNC) is currently seeking a full time (40-hour Exempt) Executive Assistant/Office Administrator in Waco, Texas. HOTNC has been providing IT Support, meeting technology demands and network needs of small and medium business in Central Texas since 1992. We have a brilliant team of dedicated Network Engineers and Office Staff that are passionate about giving our customers best in class service every day. We are seeking an energetic executive assistant/office administrator to join our team You will provide high-level administrative support for the President of the company and the team. This role is responsible for a wide variety of areas to ensure the smooth daily operation of the organization. Duties include, but are not limited to, supporting company president and team employees with calendar and expense management, managing company and client information database, client invoicing and collections, drafting marketing emails and materials, sales quotes/proposal preparation. This role will deal directly with clients providing excellent customer service. Excellent communication skills are required along with good time management skills and organizational abilities.

Here are some of the skillsets that we are looking for:

  • Provide support to company President and continually assess operational tasks that can be offloaded so company President can become more focused on driving the company forward.
  • Manage the entire client billing process as well as collections. This includes review and approval of all network engineer time entry, creating and reviewing invoices weekly and reconciling monthly agreements for invoicing.
  • Create sales quotes and proposals for clients in ConnectWise Sell utilizing various vendor partner sites/information for pricing.
  • Create and manage client contracts, and managed service agreements. Maintain updated signed managed service agreements in eFile for all clients.
  • Create and maintain a process for regularly scheduled total business reviews.
  • Provide backup support to Operations Manager in managing the service delivery team’s daily activities as well as the dispatch process of service requests and schedule resources on the ConnectWise dispatch portal as needed.
  • Assist President, operations manager and network engineers with ad hoc items upon request.

The right candidate will have:

  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Ability to prioritize daily changing schedule as well as strong organizational skills.
  • Exhibit confidentiality and discretion.
  • Ability to learn and understand the tools required for this role in ConnectWise Suite.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Successfully perform the planning, directing, reporting and administrative responsibilities of this position.
  • Ability to manage multiple issues/projects and adapt to changes quickly.
  • Positive attitude, towards people and problems.
  • Work effectively with staff in a team-oriented environment with a positive attitude and ability to communicate effectively.
  • Ability to self-start, work independently and achieve high standards to meet multiple deadlines
  • Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills
  • Above-par working capacity, to work in small and large projects with great attention to detail.
  • Adept in developing and maintaining strong relationships with management, staff, vendors and clients.
  • Exhibit a high degree of professionalism, balanced business judgment, tact and diplomacy.
  • Excellent problem-solving skills, in both mundane and highly sensitive, albeit complex situations.
  • Deal with people beyond giving and receiving instructions maintaining effective working relationships. Perform under stress, deal with persons acting under stress and adapt when confronted with emergency situations.
  • Manage multiple high priority initiatives in a fast paced, highly technical environment.

​Qualifications:

  • At least 7-10 years office manager, office administrator or executive assistant experience
  • Must have excellent networking, organizational and decision-making skills.
  • Must be detail, goal and quality oriented.
  • Must be proficient in Microsoft Office Suite products.
  • Experience working with and/or supporting an IT Team a plus, but not required
  • Human resources experience a plus but not required
  • Ability to learn software quickly

We can offer you:

  • Competitive salary and benefits
  • Commitment to provide training and support to help you grow and advance your career

Ready for the next step?

Please submit your cover letter and resume and be sure to include why this specific role is a good fit for you and your career path.

***No recruiters, please.

***No relocation benefits.

Company DescriptionManaged Services Provider in Information Technology/Network SpaceCompany DescriptionManaged Services Provider in Information Technology/Network Space

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