Service Manager

6 days ago


Nashua, United States Crown Linen Service, Inc. Full time

Service Manager Wanted in Nashua, NH


Come join our growing team in Nashua, NH. Are you looking for a stable job with an established company and a loyal, dedicated team all working towards the same goal? Are you motivated by goals and consistently seeking to be the best in what you do? If so apply today and tell us a little about yourself We are looking for a leader in the service industry to assist us in managing a team of Route Representatives while maintaining relationships with our customers


Summary

The Service Manager will report to the District Manager and directly manage the day to day team operations of a team of assigned Route Supervisors, Route Service Representatives, and Route Specialists; those who provide direct customer service to the company's clients. The Service Manager will also be responsible for the daily management of the service department in areas such as training subordinate employees; setting and adjusting specific hours of work; assigning employees work and planning their work and schedule; participate in matters materially impact the employment status of subordinates; participate on an on-going basis in ordering and/or managing inventory levels for the service department. Additionally, the Service Manager is directly responsible for customer management; including pricing, orders, adjustments where applicable, set and modify delivery schedules and all other matters relating to the full customer relationship. Lastly, the Service Manager is responsible for the running of routes in absence of the Route Representative and assisting the team to meet all goals and objectives related to the branch.


Essential Duties and Responsibilities include the following. Other duties may be assigned:

  1. Exercising significant degree of discretion and authority in directly managing and directing a team of Route Supervisors, Route Service Representatives, and Route Specialists.
  2. Executing and/or effectively recommending personnel decisions relating to direct reports, including decisions relating to hiring, discipline, discharge, promotions, and wage increases.
  3. Training, developing and evaluating direct reports.
  4. Planning and assigning work to direct reports, and assuring that assigned work is carried out in the manner planned.
  5. Assisting in and/or developing a budget for the service department; maintaining and ordering required inventory based on assessment of the needs of the service department and assigned customers.
  6. Ordering equipment, coordinating equipment repairs and other related expenditures, in the most cost-effective manner; managing and ensuring the safety of the equipment and fleet utilized by the service department.
  7. As direct supervisor of Route Supervisors, Route Service Representatives, and Route Specialists you must be prepared to run a route, or make special deliveries, on any given day, due to subordinate absenteeism, for training purposes, or due to customer needs.
  8. Serving as the direct liaison with our customers, ensuring satisfaction, resolving customer concerns, up-selling as appropriate, and determining appropriate levels of product, delivery schedules, and other areas of core customer concern.
  9. Effective negotiation and entering into contracts for new business and renewals with customers.
  10. Representing the service department in dealings with others in the company to ensure good communication, cooperation and teamwork in order for the company as a whole to best service our customers, in a successful and efficient manner.
  11. Being responsible for all aspects of safety and safety reporting requirements for the department.
  12. Representing Service Department at company management meetings, training, and other events.
  13. Analyzing company product and service offerings, and determining potential changes based on the company profitability and needs of customers.
  14. Providing feedback on current and future serviceability of products, offerings and programs.
  15. All other duties as assigned by Company Management.

Qualifications

  1. Generally, requires 3-5 years of related management experience and 1-3 years of previous route experience.
  2. Demonstrated team leadership & development.
  3. Ability to build strong ongoing personal and business relationships at various levels with customers.
  4. Ability to communicate in a professional manner, both orally and in writing.
  5. Ability to perform basic mathematical calculations on the fly including, counting cash payments.
  6. Able to complete service management related tasks with little to no supervision.
  7. Current and Valid driver's license - Clear or Acceptable driving record.
  8. DOT Medical Card or successfully undergo Dept. of Transportation Medical exam - Previous experience in driving vehicles with GVW of 10,000 lbs. or more is preferred.

Education and/or Experience

  1. High School Diploma required; Bachelor's degree from four-year College or University; or three to five years related experience and/or training; or equivalent combination of education and experience is required; Master's degree highly preferred.
  2. Industry experience is highly preferred but not required.
  3. Proven track record of success in managing people, systems and business improvements.
  4. Proven track record of exceeding goals.
  5. Support a team environment of continuous improvement by identifying best practices for all involved.

***For consideration please apply with an updated resume and contact information.

#J-18808-Ljbffr

  • Nashua, New Hampshire, United States Crown Linen Service Inc Full time

    Job OverviewCrown Linen Service Inc is seeking a highly motivated and experienced Service Manager to oversee the day-to-day operations of our service department. This role is responsible for managing a team of Route Representatives, ensuring excellent customer service, and driving business growth.Key ResponsibilitiesManage a team of Route Representatives,...


  • Nashua, New Hampshire, United States Crown Linen Service Inc Full time

    Job DescriptionWe are seeking a seasoned Customer Service Manager to join our team at Crown Linen Service Inc in Nashua, NH. This is a full-time position with an estimated annual salary of $65,000 - $85,000 depending on experience.The ideal candidate will have 3-5 years of management experience and 1-3 years of previous route experience. Key responsibilities...


  • Nashua, New Hampshire, United States Crown Linen Service Inc Full time

    About the RoleCrown Linen Service Inc in Nashua, NH is seeking a highly skilled Service Operations Director to oversee the day-to-day operations of our service department. The estimated annual salary for this position is $70,000 - $90,000 based on experience.As a key member of our team, you will be responsible for:Directly managing and supervising a team of...


  • Nashua, New Hampshire, United States Crown Linen Service Inc Full time

    Job DescriptionCrown Linen Service Inc is looking for a Customer Service Director to join our team. In this role, you will be responsible for managing a team of Route Representatives, ensuring excellent customer service, and driving business growth.ResponsibilitiesOversee the day-to-day operations of the service department, ensuring efficient and effective...


  • Nashua, New Hampshire, United States Hobby Lobby Full time

    About This OpportunityHobby Lobby is a rapidly growing retail chain offering a wide range of products and services. As a Customer Service Manager, you will play a critical role in delivering exceptional customer experiences and driving business success.Main ResponsibilitiesLead the front-end management team, ensuring efficient operations and high-quality...


  • Nashua, United States Spectacle Management Full time

    Job Title: Manager, Production Services Job Location: Nashua Center for the Arts Our Team At Spectacle Live, we believe in creating connections that make exceptional live experiences happen. As New England’s fastest growing concert promoter & venue management company, we have built the team and resources to create memorable experiences and affordable world...


  • Nashua, United States Burlington Stores Full time $22 - $30

    OverviewAre you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you!As an Operations Service Manager at Burlington, one of...


  • Nashua, United States Burlington Stores Full time $22 - $30

    OverviewAre you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you!As an Operations Service Manager at Burlington, one of...


  • Nashua, New Hampshire, United States Crown Linen Service Inc Full time

    Key ResponsibilitiesThe Route Management Specialist at Crown Linen Service Inc in Nashua, NH will play a critical role in ensuring the smooth operation of our service department. The estimated annual salary for this position is $60,000 - $80,000 based on experience.Your key responsibilities will include:Managing and directing a team of Route Supervisors,...


  • Nashua, United States Firestone Complete Autocare Full time $65,000 - $75,000

    Responsibilities:Assign and schedule work duties to auto service staff according to individual skill level.Serving all automotive service needs of customers.Oversee the hiring and training of an effective auto service team.Ensuring high teammate retention.Maintain compliance with quality standards.Developing customer satisfaction and retention.High School...


  • Nashua, New Hampshire, United States Firestone Complete Autocare Full time

    Job Title:Lead Automotive Service ManagerOverview:Firestone Complete Auto Care is seeking an experienced and skilled Lead Automotive Service Manager to join our team. This role requires a strong background in automotive service, leadership skills, and the ability to manage a team of technicians and service writers.Salary:$70,000 - $90,000 per year, depending...


  • Nashua, New Hampshire, United States Crown Linen Service Inc Full time

    Crown Uniform & Linen Service is seeking a part-time Loading Dock Associate to assist in the service operations at our Nashua, NH branch. The ideal candidate will have excellent communication skills and be able to work independently.The job involves loading and unloading trucks, maintaining the cleanliness of the dock and surrounding areas, and performing...


  • Nashua, New Hampshire, United States CVS Health Full time

    CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We are seeking a highly motivated and experienced Staff Pharmacist to join our team in delivering exceptional patient care and services.About the PositionThis role is responsible for supporting the management and oversight of all aspects within...


  • Nashua, New Hampshire, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is a leading provider of home health care services, and we are currently seeking a highly skilled and motivated individual to fill the role of Client Services Coordinator. This exciting opportunity involves providing exceptional customer service and quality home care, with a focus on managing coordination of client services and...


  • Nashua, United States UniFirst Corporation Full time

    Route Service ManagerUniFirst is seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer...


  • Nashua, New Hampshire, United States Hunt Community Full time

    The Dining Program Leader at Hunt Community will be responsible for maximizing the delivery of excellent food services, managing staff, and promoting a positive work environment. This position requires strong leadership skills, effective communication, and attention to detail.Main Duties:Develop and implement strategies to enhance food service operations,...


  • Nashua, New Hampshire, United States Goodyear Full time

    At Goodyear, we're committed to excellence in every aspect of our business. As a Service Manager, you'll have the opportunity to excel in a dynamic environment, working closely with talented individuals who share our passion for delivering exceptional customer experiences.Job DescriptionThis role requires a high degree of autonomy, as you'll be responsible...


  • Nashua, New Hampshire, United States Pinnacle Mortgage Corp Full time

    Pinnacle Mortgage Corp. is a leading financial institution seeking an experienced professional to manage its growing mortgage portfolio. The successful candidate will engage with clients to understand their financial objectives and guide them through the mortgage application process.The ideal candidate will have a proven track record of successfully closing...


  • Nashua, New Hampshire, United States BAE Systems Full time

    Seize the OpportunityBECOME A Senior IT Business Strategist at BAE Systems!About BAE SystemsWe are a leading provider of advanced electronics and information technology solutions for aerospace, defense, and security applications. Our employees work on cutting-edge projects that have a significant impact on the world.Salary Information$143500 - $242390 per...


  • Nashua, New Hampshire, United States Budderfly, Inc. Full time

    About the RoleWe are looking for an experienced HVAC/R Technical Services Manager to lead our team in New England.In this position, you will be responsible for overseeing the installation, maintenance, and repair of HVAC/R systems and equipment across multiple locations.Your expertise will enable you to identify and mitigate potential issues, ensuring...