Customer Service Director

17 hours ago


Nashua, New Hampshire, United States Crown Linen Service Inc Full time
Job Description

Crown Linen Service Inc is looking for a Customer Service Director to join our team. In this role, you will be responsible for managing a team of Route Representatives, ensuring excellent customer service, and driving business growth.

Responsibilities
  1. Oversee the day-to-day operations of the service department, ensuring efficient and effective delivery of services to customers
  2. Develop and implement strategies to improve service efficiency and productivity, analyzing data to identify trends and areas for improvement
  3. Collaborate with customers to understand their needs and preferences, and work closely with internal teams to deliver tailored solutions
  4. Ensure compliance with company policies and regulatory requirements, maintaining accurate records and reports as needed
  5. Make informed decisions to drive business growth, working closely with internal stakeholders to achieve goals and objectives
Qualifications
  • 3-5 years of experience in a management role, preferably in the service industry
  • Proven track record of success in managing people, systems, and business improvements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
  • Ability to analyze complex data and make informed decisions
  • Bachelor's degree from a reputable institution, or equivalent experience and qualifications
What We Offer
  • A competitive salary of $75,000 - $95,000 per annum, depending on experience
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • The opportunity to work with a dynamic and growing company, with a focus on innovation and customer satisfaction

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