Lead Automotive Service Manager

1 day ago


Nashua, New Hampshire, United States Firestone Complete Autocare Full time
Job Title:

Lead Automotive Service Manager

Overview:

Firestone Complete Auto Care is seeking an experienced and skilled Lead Automotive Service Manager to join our team. This role requires a strong background in automotive service, leadership skills, and the ability to manage a team of technicians and service writers.

Salary:

$70,000 - $90,000 per year, depending on experience.

Job Description:

The Lead Automotive Service Manager will be responsible for overseeing the day-to-day operations of the service department, including scheduling, inventory management, and customer satisfaction. This individual must have excellent communication and problem-solving skills, as well as the ability to lead and coach a team of technicians and service writers.

Responsibilities:
  • Assign and schedule work duties to auto service staff according to individual skill level.
  • Serving all automotive service needs of customers.
  • Oversee the hiring and training of an effective auto service team.
  • Ensuring high teammate retention.
  • Maintain compliance with quality standards.
  • Developing customer satisfaction and retention.
Required Skills and Qualifications:

To be successful in this role, the Lead Automotive Service Manager must possess:

  • High School Diploma or equivalent.
  • 4 years of auto service technical experience.
  • 1 year of service manager or service writer experience.
  • Problem solving - customer complaints.
  • Aptitude to manage inventory, scheduling, equipment maintenance, etc.
  • Capacity to lead and coach others.
  • Teammate and customer/communication skills.
Benefits:

As a valued member of our team, the Lead Automotive Service Manager will enjoy:

  • Paid vacation and holidays.
  • On-the-job training and company-funded ASE certifications.
  • Tuition reimbursement program.
  • 401(k) match.
  • Vision and Dental Coverage.


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