Lead Automotive Service Manager
1 day ago
Lead Automotive Service Manager
Overview:Firestone Complete Auto Care is seeking an experienced and skilled Lead Automotive Service Manager to join our team. This role requires a strong background in automotive service, leadership skills, and the ability to manage a team of technicians and service writers.
Salary:$70,000 - $90,000 per year, depending on experience.
Job Description:The Lead Automotive Service Manager will be responsible for overseeing the day-to-day operations of the service department, including scheduling, inventory management, and customer satisfaction. This individual must have excellent communication and problem-solving skills, as well as the ability to lead and coach a team of technicians and service writers.
Responsibilities:- Assign and schedule work duties to auto service staff according to individual skill level.
- Serving all automotive service needs of customers.
- Oversee the hiring and training of an effective auto service team.
- Ensuring high teammate retention.
- Maintain compliance with quality standards.
- Developing customer satisfaction and retention.
To be successful in this role, the Lead Automotive Service Manager must possess:
- High School Diploma or equivalent.
- 4 years of auto service technical experience.
- 1 year of service manager or service writer experience.
- Problem solving - customer complaints.
- Aptitude to manage inventory, scheduling, equipment maintenance, etc.
- Capacity to lead and coach others.
- Teammate and customer/communication skills.
As a valued member of our team, the Lead Automotive Service Manager will enjoy:
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Tuition reimbursement program.
- 401(k) match.
- Vision and Dental Coverage.
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