Call Center Trainer

1 week ago


Irving, United States Speedway Full time

Role Summary

You will be responsible for gathering, authoring and publishing clear, concise and high-quality content for a variety of audiences. In addition, this position will perform quality assurance on content developed to ensure adherence to set styles and standards.

Roles Responsibilities
  • Use multiple tools and methodologies to produce user content for a variety of audiences
  • Create task-oriented documentation for new processes in fast-paced business environment
  • Participate in a dynamic authoring environment designed around quality, continuous improvement and fast-paced delivery.
  • Collaborate with teams in the development of documentation
  • Maintain a comprehensive library of technical terminology and documentation
  • Manage updates and revisions
  • Effectively communicate changes
Role Requirements
  • Excellent interpersonal, verbal and written communication skills
  • Comfortable with ambiguity, independent development, tight, multi-faceted timelines
  • Ability to grasp complex processes and distill them into usable documentation
  • Skilled at prioritization and multi-tasking


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