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Call Center Representative

2 months ago

Irving, United States Della Infotech Full time
  • Customer problem resolution via the telephone
  • Word processing, including general correspondence and data entry.
  • Interface with customers regarding inquiries and complaints
  • Effectively research internet for documentation to assist with verification requests
  • Responsible for answering routine questions and issues about products and services from internal and external customers
  • Effectively resolves inquiries or escalates concerns in a timely fashion
  • Analyze credit files to determine cause of missing data, changes to credit data
  • Performs a wide range of support functions to assist in departmental processes
  • Follows clearly defined procedures to complete daily tasks and responsibilities
  • Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
  • Uses basic communication skills to address internal and/or external clients and/or team members
  • Individual contributor working under direct supervision with little autonomy
  • Performs all other duties as assigned by management

Education - High school diploma required; Bachelor's preferred