Appointment Center Representative

1 week ago


Irving, Texas, United States Groundworks Full time
Grow Your Career with Groundworks

We are seeking talented Appointment Center Representatives to join our team in Irving, TX. As a key member of our tribe, you will be the voice of our brand and the first point of contact with our customers.

This role offers an excellent opportunity for career growth and professional development. You will utilize your exceptional customer service skills to create a positive experience for interested homeowners, scheduling initial free inspection appointments as the first step towards earning their business.

You will handle inbound calls from homeowners eager to work with us to repair their home's foundation, as well as make warm outbound calls in a fast-paced call center environment.

  • Competitive Base Wage: $20/hour+
  • Full-time hours with rotating weekends required
  • On-site location in Irving, TX

Responsibilities:

  • Answer inbound calls and make warm outbound calls using an automated dialer
  • Schedule inspection and estimate appointments with interested homeowners
  • Maintain customer information within company software
  • Perform other duties as necessary

Requirements:

  • Able to work every other weekend (Sat & Sun)
  • Excellent phone and communication skills
  • Positive and competitive nature
  • Comfortable using computers
  • Ability to adapt quickly to changes in work strategy
  • Proficient in English; Spanish a plus but not required

We Offer:

  • Competitive base wage with lucrative bonus potential
  • Equity ownership in the nation's largest and fastest-growing foundation repair and water management company
  • Best-in-class training programs
  • Advanced leadership training opportunities
  • Benefits include medical, dental, optical, long/short-term disability, life insurance, 401(k) with company match after applicable waiting periods
  • Paid time off including 6 holidays after applicable waiting period

At Groundworks, we are a nationwide family of visionaries who put our customers first and strive to accomplish what no other foundation repair company has ever accomplished before.

We provide innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset - their home.

As a representative of Groundworks, you will be part of a team that is changing an industry like never before.



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