Bilingual Customer Service Representative

7 days ago

Birmingham, United States Progressive Full time $20 - $22

Join Forbes’ 2024 Best Employer for Diversity

If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training.

Job opportunities
  • Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products.
  • Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products.
Must-have qualifications
  • A minimum of two years relevant work experience.
  • {OR} A minimum of two years post-secondary education.
  • Fluent in Spanish and English (verbal and written).

Training starts: March 2025

Schedule: Most schedules will include a weekend day and evening hours after completion of training.

Work from home office requirements
  • Designated workspace free from noise and other distractions.
  • High-speed internet at your expense unless otherwise required by law.
  • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection).
  • All Progressive hardware you receive needs to be connected to a surge protector.
Compensation
  • $20.25 or $21.50 per hour depending on the role you are selected for.
  • Gainshare annual cash incentive payment up to 8% - 16% (depending on position) of your eligible earnings based on company performance.
  • An additional 10% when you work evening or weekend hours.
  • Performance-based rewards.
  • Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role.
Benefits
  • 401(k) with dollar-for-dollar company match up to 6%.
  • Medical, dental & vision, including free preventative care.
  • Wellness & mental health programs.
  • Health care flexible spending accounts, health savings accounts, & life insurance.
  • Paid time off, including volunteer time off.
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability.
  • Parental & family leave; military leave & pay.
  • Diverse, inclusive & welcoming culture with Employee Resource Groups.
  • Career development & tuition assistance.

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer.

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