Service Facilitator

CCS is a team-based wraparound program for individuals with mental health needs. The CCS Service Facilitator provides community based services to individuals with high level needs across environments including home, school and community. This is a full time, 40 hours a week role with a variety of benefits available to our colleagues

This position also involves the facilitation of school based mental health groups through Madison Metropolitan School District. At this time, MMSD requires vaccination status as part of the group facilitator contract requirements.

The Service Facilitator role requires a master's degree in human services or closely related field.

Under the direction of a Licensed Therapist or qualified Licensed Psychologist, the Service Facilitator performs clinical assessment, diagnosis, and treatment of individuals with mental health, substance use, or co-occurring disorders.

Examples of services Expected may include (These are examples, not all inclusive, and all services may not be provided by an individual employee.):

Psychotherapy - Psychotherapy includes the diagnosis and treatment of mental, emotional, or behavioral disorders, conditions, or addictions through the application of methods derived from established psychological or systemic principles for the purpose of assisting people in modifying their behaviors, cognitions, emotions, and other personal characteristics, which may include the purpose of understanding unconscious processes or intrapersonal, interpersonal, or psychosocial dynamics. Psychotherapy may be provided in an individual or group setting.
Individual and/or Family Psychoeducation - Psychoeducation services include:
Providing education and information resources about the member’s mental health and/or substance abuse issues.
Skills training.
Problem solving.
Ongoing guidance about managing and coping with mental health and/or substance abuse issues.
Social and emotional support for dealing with mental health and/or substance abuse issues.
Psychoeducation may be provided individually or in a group setting to the member or the member’s family and natural supports (i.e., anyone the member identifies as being supportive in his or her recovery and/or resilience process).
Individual Skill Development and Enhancement - Individual skill development and enhancement services include training in communication, interpersonal skills, problem solving, decision-making, self-regulation, conflict resolution, and other specific needs identified in the member’s service plan. Services also include training in daily living skills related to personal care, household tasks, financial management, transportation, shopping, parenting, accessing and connecting to community resources and services (including health care services), and other specific daily living needs identified in the member’s service plan.
Participation on recovery teams. (provide feedback around service delivery and progress)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Provides assigned services to clients in alignment with the service plan.
Provides individual, couples, family, and/or group psychotherapy services to adult and/or child/minor clients in a school, office, out-of-home care setting and/or home setting.
Conducts assessments of client needs using clinical interview, objective diagnostic tools, and collateral contacts.
Develops treatment plans collaboratively with clients and other providers.
Provide agreed upon and necessary therapeutic services in keeping with strength-based, evidence-based best practice standards.
Complete required documentation within required timelines and expectations per LSS, regulation, payers, and practice standards.
Maintains client records.
Makes recommendations within the client team and scope of practice.
Testify at legal proceedings as required by law and/or role.
Attend client/recovery team meetings.
Attends and participates in staff development programs, including in-service training, staff meetings, and professional seminars.
Within your scope of practice, provide consultation to peers.
Actively participate in clinical supervision meetings as required to meet best practice and licensure standards.
Work a flexible weekly schedule that includes some evening and/or weekend hours for client appointments. Work directly with Program Supervisor or Manager to set expectations for scheduling clients. Schedule is based on client need.
Expected to understand productivity expectations and meet those standards that have been established for the role and the program.
Performs other duties and special projects as required.
At Lutheran Social Services of WI and Upper MI, the health and safety of our colleagues and clients is our top priority LSS reviews and follows CDC and other public health guidelines. Dependent on program, LSS employees are required to mask based COVID-19 levels. All employees are expected to adhere to LSS health and safety protocols.

PERKS:

Public Service Loan Forgiveness (PSLF)
By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
LSS Clinical Managers (supervision@lsswis.org) and Human Capital employees can assist you in applying for this benefit.
Licensure and Exam Fees
It is required for your position to maintain a state license in a mental health or substance abuse related field.
The following are situations in which licensure and/or exam costs will be reimbursed:
If the employee has been with LSS for 1 year prior, they will receive full reimbursement for licensure and/or exam costs for your first attempt. LSS also pays for bi-annual renewals.
If the employee is considered part-time, LSS will pay for half of the associated licensure and exam costs for your first attempt. LSS also pays for bi-annual renewals.
Clinical Supervision and Consultation
We offer a free, robust clinical supervision experience for any type of licensure that focuses not only on client needs, but employee development.
Training
LSS is focused on the continued growth of our employees and ensuring we provide high quality services.
LSS employees are eligible for receiving internal as well as financial support for external trainings to support your growth and required Continuing Education (CEU) credits.
Flexibility
LSS is a family/employee-focused agency which values work-life balance.
Employees can adjust their schedules to accommodate personal commitments by flexing their schedule or utilizing time off.
Some programs have the option of working remotely.
Benefits Package
10 paid holidays (ex: Friday after Thanksgiving, Christmas Eve, MLK Jr. Day, Memorial Day, etc.)
2 personal days
Sick & Vacation Time
Retirement – 403b Match
LSS makes annual raises and additional bonuses a priority for employees

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Master’s degree in Social Work with Mental Health concentration, Counseling, Psychology, Marriage and Family Therapy, or related program is required.
Practicum experience, through your degree program, related to services LSS provides is required.
Eligibility for training license by meeting criteria set for by WI Department of Safety and Professional Services.
Some positions may require Substance Abuse Certification as well.

CERTIFICATES, LICENSES, REGISTRATIONS

The incumbent of this position must have or be eligible to receive state licensure “in training” as an Advanced Practice Social Worker, Marriage and Family Therapist, or Professional Counselor as applicable.
The incumbent of this position must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

LANGUAGE SKILLS

Ability to read, write, analyze and interpret to complete required documentation by established timeframes.
Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided.
Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support.

COMPUTER SKILLS/TECHNOLOGY:

Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.
Ability to utilize efficiently an electronic health record(s) for documentation of direct services.
Must be able to work on computer and utilize computer applications and programs to effectively complete the job.
Ability to work within a variety of ever-changing software packages and computer systems.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes. Vision adequate to read correspondence, computer screen, forms, etc. Good manual dexterity. The employee may need to climb stairs to access clients being seen in home.

The employee must react appropriately in times of crisis, which may include verbal and physical aggression from the people served and recognizing and taking appropriate action if signs of child or dependent adult abuse are present. Understands and is able to evaluate the potential for medical or behavioral emergency.

The employee of this position works in client homes. The incumbent may be exposed to unsanitary household conditions and household allergens. The employee will also be exposed to outdoor weather conditions when traveling on company business.

The noise level in the work environment is usually moderate.

TRAVEL: Daily travel may be required. Some overnight travel may be required.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.

Education
Required
Master Degree or better in Social Work or related field
Licenses & Certifications
Required
Driver's License
Preferred
Lic. Mar. & Fam Ther IT
Lic. Prof Counselor IT
Advanced Pract Soc Worker

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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