Associate Operations Coordinator

1 week ago

Minneapolis, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for an Associate Operations Coordinator in Eden Prairie, Minnesota. This role involves various tasks related to operations coordination in an industry setting, with a focus on maintaining high standards of quality and efficiency.

Responsibilities:

• Efficiently execute tasks such as creating orders, activating shipments, building loads, assigning loads, and scheduling appointments.
• Monitor task boards and assigned email accounts to promptly respond to customer and carrier requests.
• Document events using knowledge acquired through standard operating procedures (SOPs) and previous experience.
• Ensure customer satisfaction by following through on customer or carrier requests, escalating questions or requests when necessary.
• Validate and ensure the accuracy of load data in systems in accordance with company and customer standards.
• Maintain a focus on quality while providing shipment information and invoicing services.
• Track and trace shipments, ensuring all events are accurately entered into the system.
• Collaborate with the team to execute additional duties or responsibilities as assigned, adhering to country-specific requirements.
• Utilize Microsoft Office Suite of programs to perform tasks and manage data.
• Prioritize tasks effectively and manage time efficiently to meet deadlines and achieve goals.
• Foster a diverse and inclusive work environment, promoting creativity, innovation, and business growth.• Proficiency in Customer Service and Communication, with a strong emphasis on maintaining a high level of quality in both areas.
• Demonstrated experience with Office Functions such as scheduling appointments, invoicing, and shipping.
• Ability to provide Training on Operations and Procedures to staff members.
• Excellent Time Management skills, with the ability to prioritize tasks effectively.
• Proven ability to Execute tasks in accordance with company policy and standard operation procedures.
• Proficiency in Microsoft Office Suites, including Word, Excel, and PowerPoint.
• Experience working in a Call Center environment, with the ability to handle high-stress situations.
• Creativity and Innovation skills, with the ability to contribute to business growth.
• Knowledge of Discrimination Laws and Affirmative Action Plans, ensuring all operations are conducted in a fair and ethical manner.
• Ability to Load Data into various systems and databases.
• Understanding and ability to follow Standard Operation Procedures.
• Ability to work in a fast-paced environment, maintaining efficiency and quality.
• Proven experience in handling Shipping Functions, ensuring timely and accurate delivery of products.
• Demonstrated ability to adhere to Company Policies, promoting a consistent and detail-oriented work environment.
• Prioritization skills, with the ability to manage multiple tasks simultaneously.
• Demonstrated Proficiency in a variety of tasks, showcasing adaptability and versatility.

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