Operations Team Lead

2 weeks ago

Buffalo, United States CVR Associates, INC Full time
Job DescriptionJob Description

Job description

BASIC FUNCTION

The HCV Program Operations Team Lead will support the operations of the Housing Specialists and customer service/administrative staff. The incumbent would be responsible for reviewing and monitoring staff's work performance, ensuring that staff shows continuous progress in customer service relations with internal and external responsibilities. Assist HCV Program Supervisor in assigning caseload/tasks to staff for processing and setting deadlines for work completion. This individual will be responsible for assisting with processing various HCV transactions and providing caseload coverage when necessary. This position requires strong customer service, time management/organization skills, attention to detail, excellent communication, and leadership skills.

ESSENTIAL DUTIES

  • Monitors and reviews the operations of the program to ensure adherence to objectives and compliance with rules and regulations, including assisting in the review of current participant records and statistical reports including the coordination annual and interim recertification's, requests for moves/transfers with continued occupancy, Housing Assistance Payment Contract/Leases executions, and lease enforcement for HCV program participants/landlords.
  • Assist with policy and procedure change implementation.
  • Assist with developing training content/materials and facilitate staff training.
  • Key point of contact for training new staff, or staff who need assistance in a particular area of their position. Present updates to management in written format on the progress of employees who have been trained with further recommendations if necessary.
  • Monitors staff productivity output and workloads
  • Research regulations and various HUD rules as needed
  • Utilizes automated system monitoring and reporting tools to track productivity levels.
  • Monitors customer service delivery.
  • Performs all HCV processing elements as needed or when there are staff vacancies.

Candidates must have:

  • Associate’s degree and/or college credit hours preferred in business, social work, or public administration.
  • 3-5 years of previous experience working with the public in a Housing Choice Voucher, low-income tax credit, similar non-profit programs working with low-income families.
  • Must possess 3-5 years of client service experience.
  • Previous experience as a supervisor or in a leadership role, desired.
  • A combination of training, education, and experience that is equivalent to the employment standard listed above and that would provide the required knowledge and abilities
  • Experience working in a high-volume call and production environment with high performance guidelines and stringent deadline
  • Knowledge of public sector housing authority programs and systems is a plus
Company DescriptionCVR is a multi-disciplinary team of affordable housing industry leaders that specialize in program administration and community redevelopment. Since 1995, CVR has been a leader in the affordable housing industry with clients across the United States, as well as on the islands of Puerto Rico and the U.S. Virgin Islands since 1995. CVR has over 400 employees and offices in Chicago, New York, Atlanta, Miami and Tampa. CVR provides program management of more than 46,000 Housing Choice Vouchers and has provided oversight in excess of $2 billion in affordable housing development for multiple clients.Company DescriptionCVR is a multi-disciplinary team of affordable housing industry leaders that specialize in program administration and community redevelopment. Since 1995, CVR has been a leader in the affordable housing industry with clients across the United States, as well as on the islands of Puerto Rico and the U.S. Virgin Islands since 1995. CVR has over 400 employees and offices in Chicago, New York, Atlanta, Miami and Tampa. CVR provides program management of more than 46,000 Housing Choice Vouchers and has provided oversight in excess of $2 billion in affordable housing development for multiple clients.

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