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Customer Service Team Lead

2 months ago

Buffalo, New York, United States Wegmans Full time
Job Summary

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Wegmans. As a Customer Service Manager, you will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs.

Key Responsibilities
  • Manage store operations between daytime and nighttime hours, acting as a key leader and liaison among teams and various departments throughout the store
  • Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently
  • Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
  • Provide exceptional customer service to customers and employees alike, acting as a champion throughout the store for our values and standards
  • React to situations that arise, partnering with store leadership to problem solve operational challenges
  • Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture
Requirements
  • 1 or more years of work experience, preferably in customer service, or a college degree
  • Computer skills
  • Proven ability to multi-task and handle interruptions in a fast-paced environment
Preferred Qualifications
  • Experience leading a team
  • Ability to quickly learn and adapt to new situations and subject matters
What We Offer
  • Paid time off (PTO) to help you balance your personal and work life
  • Higher premium pay rates for working Sundays or on a recognized holiday
  • Health care benefits that provide a high level of coverage at a low cost to you
  • Retirement plan with both a profit-sharing and 401(k) match
  • A generous scholarship program to help employees meet their educational goals
  • LiveWell Employee & Family program to support your emotional, work-life and financial wellness
  • Exclusive discounts on electronics, entertainment, gym memberships, travel and more

We are proud to offer a comprehensive benefits package that supports the well-being and success of our employees. At Wegmans, we believe in caring, respect, empowerment, high standards and making a difference in the community.

For 25 years in a row, our employees have put us on the FORTUNE magazines list of the 100 Best Companies to Work For. Discover what it means to work for a family-owned, mission-driven, values-based company that believes in putting our people first and offering competitive pay and a variety of benefits & perks.